IT Technician

• Provide 1st and 2nd line IT support for our head office and dealer network users.
• Support and maintain desktops, laptops, printers, scanners, meeting-room equipment, and other peripherals.
• Diagnose, repair, and replace hardware components, and carry out preventive maintenance.
• Manage IT asset inventory, including procurement, deployment, and lifecycle tracking.
• Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications.
• Support Microsoft 365 user account creation, permissions, licensing, and configuration.
• Assist with onboarding and offboarding processes, including accounts, devices, and access.
• Provide user training and promote best practices across our organisation and retail network.
• Support basic network troubleshooting for LAN, Wi-Fi, switches, routers, and cabling.
• Liaise with external vendors for network or infrastructure escalations.
• Support our dealer network, including retail systems, remote access, and OEM applications.
• Assist with the rollout of dealer-facing systems and digital retail tools such as DMS, CRM, and diagnostics platforms.
• Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies.
• Maintain documentation, SOPs, and user guides, and contribute to knowledge base development.
• Support periodic audits, security checks, and system access reviews.

Technologies:

• CRM
• DMS
• Hardware
• Support
• LAN
• Microsoft 365
• Network
• Security
• Windows
• Office 365, We are a West London-based organisation offering a full-time IT Technician role with an annual salary of £35,000 to £45,000. This is a hands-on, hardware-focused support position in a fast-paced environment, supporting both our head office staff and dealer network. We work with a range of devices, networks, and Microsoft 365, and we value experience gained in large enterprises or multi-site businesses. The role also involves supporting dealer-facing systems and digital retail tools, while helping us maintain strong security, compliance, and documentation standards.

• 1-3 years of experience in an IT Support or Desktop Support role, with enterprise or multi-site experience preferred.
• Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting.
• Good understanding of Windows OS (Windows 7/10/11) and Microsoft 365 environments.
• Basic networking knowledge, including LAN, Wi-Fi, switches, and routers.
• Awareness of GDPR and experience working under information security policies.
• Excellent communication skills with the ability to support users of varying technical levels.
• Strong problem-solving skills, with the ability to stay organised and manage multiple issues simultaneously.
• Customer-focused mindset with a proactive, service-oriented approach.