Senior Service Integration Manager

Your ImpactYou will ensure that services delivered by multiple providers operate as one integrated ecosystem-creating seamless service experiences across technologies, vendors, and business functions.This role is critical to eliminating operational silos, strengthening accountability, and enabling reliable end-to-end service delivery in a complex multi-vendor environment.What You Will DriveEnd-to-end service integration across multiple providers and technology domainsStrong operational alignment and accountability across vendor boundariesEffective coordination of cross-provider incidents, escalations, and major operational eventsManagement of service dependencies across infrastructure, applications, and external partnersConsistent execution of service integration frameworks and governance modelsEarly identification and resolution of integration gaps and operational fragmentationAlignment of vendors toward common service objectives and performance expectationsContinuous improvement of integrated service delivery models and operational processesStandardization of cross-provider interfaces, workflows, and collaboration practicesWhat You BringExtensive experience in IT Operations and Service Integration within complex, multi-vendor environmentsStrong understanding of ITIL and SIAM operating modelsProven ability to coordinate cross-functional and cross-provider service deliveryExperience managing major incidents and complex operational escalationsStrong stakeholder management and communication skills across business, IT, and external partnersAbility to drive collaboration and accountability across organizational boundariesStructured, proactive, and solution-oriented working styleStrong ownership mentality with the ability to mature operational service integration capabilitiesWhy Join UsPlay a key role in building seamless end-to-end service delivery across a global organizationHelp shape the future operating model for integrated IT servicesOperate in a high-visibility role connecting business, IT, and strategic service partnersDrive standardization, collaboration, and operational excellence across the service landscapeBe part of a transformation toward a truly integrated and “One Team” approach to service delivery at Fresenius KabiApply now and help us shape #FutureFresenius.

Extensive experience in IT Operations and Service Integration within complex, multi-vendor environments Strong understanding of ITIL and SIAM operating models Proven ability to coordinate cross-functional and cross-provider service delivery Experience managing major incidents and complex operational escalations Strong stakeholder management and communication skills across business, IT, and external partners Ability to drive collaboration and accountability across organizational boundaries Structured, proactive, and solution-oriented working style Strong ownership mentality with the ability to mature operational service integration capabilities

Play a key role in building seamless end-to-end service delivery across a global organization Help shape the future operating model for integrated IT services Operate in a high-visibility role connecting business, IT, and strategic service partners Drive standardization, collaboration, and operational excellence across the service landscape Be part of a transformation toward a truly integrated and “One Team” approach to service delivery at Fresenius Kabi