Change Manager

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate’s educational background, skills and professional experience. The Patient Access Change and Integration Manager serves in a leadership role as the subject matter expert in large scale scheduling optimization projects across the RWJBH enterprise. Scope includes the design, implementation, and ongoing maintenance of system integrated scheduling pathways for both physician and hospital-based appointments. Leading a team of business analysts, the Change and Integration Manager will coordinate and manage the design, implementation and maintenance support of various access projects and ongoing improvements to include: Epic advanced decision tree logic, Epic CRM application and clinical message routing, physician and resource schedule templates, scheduling instructions and protocols, and other scheduler reference tools. Partners with key clinical stakeholders to identify and proactively mitigate scheduling issues or barriers to access, designs and implements solutions. Facilitates all patient access Epic related changes with IT to provide structured timelines and oversight for go-live or change management support for scheduling contact centers. Provides clear vision and goal alignment for best practice patient centric scheduling workflows. Works in a strong collaborative partnership with clinic operations, patient contact centers and IT. Coordinates interdepartmental resources, including training teams, effectively communicating change activity and assisting with developing training plans and process flows. Facilitates updates to various scheduling reference systems and policies when change occurs. As a Change Manager, a typical day may include:

• Effectively leads a team to deliver service excellence utilizing people, processes and technology as it relates to project management while supporting and coordinating efforts related to the full project life cycle of Patient Access.

• Leading and overseeing a team that plans, coordinates, and executes the discovery, design, documentation of patient access Epic workflows in systematic schemas for IS build translation in alignment with the strategic goals of the enterprise.

• Participating in the definition of project scope, goals and deliverables that support business goals in collaboration with senior management, project directors, business owners and stakeholders.
• Facilitating and often leads the business requirement gathering sessions with RWJBH stakeholders to develop a patient centric scheduling approach through the use of Epic and other ancillary systems. This includes initial implementation and ongoing change management and support of all scheduling workflows and system configuration.

• Participating in capacity management through analysis of scheduling and template workflows to ensure alignment with organizational throughput goals.

• Working with the training team to develop specific training, lesson plans and communication for end-users for both implementations and any ongoing changes to processes.

• Participating in go-live deployment of patient access programs and troubleshoots functional issues that may arise and/or escalate as necessary.
• Logging, tracking, analyzing and coordinating all system changes, implementations, as well as resolves issues related to scheduling modification or enhancements.
• Communicating project expectations to team members and stakeholders in a timely and clear fashion. Continues to manage project expectations with team members and other stakeholders.
• Developing and delivering timely and accurate progress reports, proposals, requirements documentation, and presentations to project stakeholders and management.

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• Have strong problem-solving skills
• Can relate and communicate positively and professionally with others, work calmly and respond courteously when under pressure.
• Can translate business needs into technical work.
• Can analyze and interpret data, processes needs based on limited information.

To Be Considered for the Change Manager position, you must have:

• Bachelor’s degree in business administration, Computer Science or related field. Experience may be considered in lieu of degree.
• Minimum two years in a scheduling support environment utilizing Epic EMR.
• Minimum one year experience in a management capacity.
• Minimum one-year direct work experience in a project management capacity preferred.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer