IT Support Assistant

• Provide first-line IT support to employees
• Troubleshoot hardware, software and system issues
• Manage and follow up IT support tickets
• Set up laptops, mobiles and user access for new starters
• Support Microsoft Teams, Zoom, Copilot and other business systems
• Manage IT equipment, stock and deliveries
• Liaise with external IT support providers
• Assist with software rollouts, testing and IT projects
• Support remote/home-working set-ups

• Provide technical support for meetings and company events, You’ll work across Farringdon and Weybridge, with a minimum of two days per week office-based and occasional additional office attendance depending on business needs. Skills

• Active Directory (Line)
• Administrative Roles (Administration)
• Communication Skills (Key)
• Help Desk Roles
• Maintenance Activities
• Microsoft Office (Entry)
• Microsoft Windows OS (Win)
• Problem Solving (Process)
• Teamwork (Teams)
• Technical Support (IT)

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About You We’re looking for someone who is tech-savvy, personable and a natural problem-solver. You’ll ideally have:

• 1+ years’ IT support / helpdesk / service desk experience
• Good Microsoft and general IT knowledge
• Strong troubleshooting skills
• Excellent communication and customer service skills
• A proactive, hands-on approach
• Strong organisation and attention to detail

Formal IT qualifications aren’t essential - attitude, practical ability and a willingness to learn are key.

• £30,000 salary
• Hybrid working
• Benefits package + discretionary bonus
• Excellent opportunity to develop your IT career
• Exposure to a broad range of systems and IT projects