Help Desk Technician

As a Level 1 Help Desk Technician, you will be the first point of contact for all IT-related issues across our dealerships. You will handle day-to-day troubleshooting, user support, and escalate more complex issues when needed., * Provide first-level technical support (in-person, phone, and remote)

• Troubleshoot hardware, software, and basic network issues
• Set up and configure computers, printers, and user accounts
• Support Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Handle password resets, access issues, onboarding/offboarding
• Maintain clear documentation of tickets and resolutions
• Escalate complex issues to senior IT support when necessary
• Travel between dealership locations as needed

We are a fast-growing automotive group operating multiple dealerships with a strong focus on efficiency, technology, and customer experience. We are looking for a reliable and responsive Level 1 Help Desk Technician to support our internal team and keep operations running smoothly., This role requires urgency, strong communication, and the ability to solve problems quickly in a fast-paced environment., * 1-3 years of IT support or help desk experience

• Strong knowledge of Windows OS
• Familiarity with Microsoft 365
• Basic understanding of networking (Wi-Fi, routers, printers)
• Strong communication and problem-solving skills
• Ability to manage multiple requests and prioritize effectively
• Valid driver’s license required

Preferred (Not Required)

• CompTIA A+ or similar certification
• Experience in a dealership or multi-location environment
• Familiarity with ticketing/help desk systems

• Health insurance
• Paid time off