Site Support Analyst

• Providing 1st and 2nd line IT support across hardware, software, mobile devices and peripherals
• Managing incidents and service requests through ServiceNow
• Troubleshooting Windows, Microsoft 365, network and connectivity issues
• Supporting laptops, phones, tablets, printers and other IT equipment

• Managing IT assets and hardware lifecycle * a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Supporting device management and user administration through Microsoft Intune.

• Working within Azure / Microsoft cloud environments
• Escalating complex issues to relevant support teams and keeping users updated
• Creating and maintaining technical documentation and knowledge articles
• Supporting user training, IT adoption and compliance
• Working with global IT teams on projects, improvements and new initiatives
• Delivering a high-quality end-user experience

You’ll ideally have 3+ years’ experience in a Site Support Analyst, IT Support Analyst, Desktop Support or similar role, with strong knowledge of Microsoft Windows and Microsoft 365.

Experience with ServiceNow, Microsoft Intune and Azure would be highly advantageous, alongside ITIL knowledge or certification.

You’ll be a strong communicator with excellent problem-solving skills, a customer-focused approach and the ability to take ownership of issues from start to finish.

If you’re an experienced Site Support Analyst looking for your next challenge in London, this could be a great opportunity to join a collaborative global IT function.