Help Desk Technician

KRNL Technology is a small, founder-led operation that’s growing. You will work directly with the owner and serve as the primary technical resource for our clients, managing everything from support tickets and device management to project work. This is a great opportunity to broaden your technical skills across a wide range of environments, tools, and client situations. If the idea of joining a small, growing company appeals to you, this is the right fit.

What You’ll Do

• Resolve support requests end-to-end across our client base, via ticketing system and phone
• Assist with management and maintenance of client endpoints across Mac and Windows environments using MDM and RMM platforms
• Administer and troubleshoot Microsoft 365 and Google Workspace tenants
• Manage and support networking infrastructure including firewalls, switches, and wireless systems
• Perform onsite visits within Manhattan as needed
• Assist with project work including device deployments, network builds, migrations, and upgrades
• Build and maintain clear internal and client-facing documentation
• Communicate directly and professionally with clients at all levels of technical familiarity

We are looking for an experienced, self-sufficient Technician who can hit the ground running and take full ownership of our clients’ environments. This is a full-time, onsite position based in our Manhattan office, paying $60,000-$70,000 per year depending on experience. Benefits include a Simple IRA and supplemented health coverage., * Some MSP background, you understand how managed services work and how to juggle multiple client environments

• Well-rounded troubleshooting skills across Mac and PC, you are not a one-platform person
• Able to manage your own time, prioritize effectively, and work independently
• Strong written and verbal communication skills

Familiarity with any of the following is a plus. We don’t expect you to check every box:

• MDM platforms such as Addigy, Jamf, or Intune
• Microsoft 365 and Google Workspace
• RMM tools such as NinjaOne, ConnectWise Automate, or similar
• Networking gear including firewalls, managed switches, and wireless access points
• Security tooling such as Huntress, SentinelOne, or endpoint protection platforms
• PSA tools such as Autotask or ConnectWise Manage, * IT: 2 years (Required)
• Google Workspace: 2 years (Required)
• Microsoft 365: 2 years (Preferred)
• macOS: 2 years (Preferred)
• Windows: 2 years (Preferred)

KRNL Technology is a growing Managed Services Provider supporting creative service clients across NYC. We deliver fully managed IT solutions that help businesses stay secure, run efficiently, and focus on their work. We support mixed environments across Mac and PC, cloud and on-prem, and everything in between.