IT Support Technician

IDR, Inc.

Fort Worth, TX, United States

16 days ago

Apply on www.dice.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Artificial Intelligence Apple Push Notification Service Issue Tracking Systems Inventory Management Software Wi-Fi Technology Microsoft InTune Laptops

Job description

Provide operational, technical, and administrative support for the IT Mobility Team, including mobile device and cellular service lifecycle activities, service request coordination, inventory and data reconciliation, carrier support, documentation, and process improvement., By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with “STOP” and “HELP” for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Help Desk Technician, Location: Fort Worth, TX - 76166

Requirements

3+ years of experience in an IT Support role
2+ years of experience supporting all Mobile devices (Wi-Fi and Cellular - IPads, Phones, Laptops etc)
2+ Years of experience working through ticketing systems
Strong experience with asset/inventory tracking and process documentation
Experience with Microsoft Intune, AT&T/FirstNet or similar carrier environments, private APNs, IoT or cellular-connected technologies (Preferred)
Softs skills are key: Eager, Problem solver, Team player, Personality/communication

Benefits & conditions

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing Client and Talent Award winner 10 years in a row