Help Desk and Software Application Assistant

Purpose: To provide support to the Director of Technology, provide application support, and help desk support to users across the district. Coordinate activities within the office and throughout the district., + Provide technical phone and email support for the technology department.

• Send out district-wide Help Desk communications.
• Serve as the liaison with the district office and school administration as needed.
• Assist with ordering equipment and supplies.
• Assist with communication with building product support technicians..
• Provides support for director of technology; budgets, correspondence, purchase orders, scheduling, ordering supplies, miscellaneous billings, etc
• Receive new hardware, software, and related supplies
• Provide inventory control for supplies and hardware
• Stock, dispense, and bill supplies and all technology purchases
• Create and process POs and purchases for the technology department as needed or requested with approval from the supervisor.
• Manage access to and help prioritize activities for the Technology Director.
• Assist with new staff/employee orientation.
• Maintain personnel information, including time records, sick leave, vacation, and holiday pay.
• Assist in managing department budgets.
• Assist with PowerSchool and serve as a backup resource, and be able to train end users when needed.
• Help maintain or manage databases, applications, and specific district tools (ClassLink)

• Perform other duties as assigned. Physical Requirements/Environmental Conditions:

• Physical and emotional ability and dexterity to perform required work and move about as needed in an office work environment
• Prolonged periods of sitting
• Occasional lifting up to 25 lbs Evaluation: In accordance with Kansas Statutes and Board of Education Policy.

• College degree or equivalent from a two-year college or technical school (preferred)
• Detail-oriented
• Ability to work in a positive, flexible team environment with a variety of people
• Knowledge of human resource management
• Demonstrate time management and organizational skills
• Demonstrate excellent interpersonal team building, written, verbal, and listening communication skills
• Demonstrates the ability to provide quality customer service and technology support
• Strong troubleshooting skills
• Ability to learn and work with databases and applications
• Maintain a high level of customer service
• Monitor and respond quickly to incoming requests relate to IT issues
• Ability to respond to customers via chat, email, phone, or video
• Ability to remain calm and friendly with frustrated users
• Able to walk users through technical processes
• Ability to analyze processes and recommend process improvements Supervisor: Director of Technology