IVR/Chat Developer (Amelia)-2

Realign Llc

Tampa, FL, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$95,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

JavaScript (Programming Language) Application Programming Interfaces (APIs) Amazon Web Services JIRA Customer Interaction Management (Software) Python (Programming Language) Lightweight Directory Access Protocols (LDAP) Machine Learning Natural Language Processing Named Entity Recognition Performance Tuning Simple Object Access Protocol (SOAP)

+14 more

Single Sign-On SQL Databases Speech Recognition Extensible Markup Language (XML) Scripting ReactJS Backend Bots Enterprise Integration Speech Synthesis Restful APIs Webhooks Servicenow Web Api

Job description

Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT
Voice Bot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).

Requirements

The candidate should have strong experience working with Amelia (Sound Hound) for Service Desk Automation.
Should have created Automation solutions using Chat-bots and IVA Bots in Amelia.
Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like ServiceNow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js.
Should have good communication skills and should have worked in Onshore - Offshore model