IVR/Chatbot Developer

Georgia Tek Systems

Newark, NJ, United States

3 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Working hours

Regular working hours

Job source

www.careerbuilder.com

Tech stack

Application Programming Interfaces (APIs) Interactive Voice Response Communications Protocols Computer Networks Python (Programming Language) Lex (Software) Node.Js Object-Oriented Software Development Salesforce.Com Server Administration Simple Object Access Protocol (SOAP) Software Engineering

+14 more

SQL Databases Systems Integration Speech Recognition VoiceXML Web Services Extensible Markup Language (XML) Scripting Chatbots Genesys AWS Lambda Information Technology Integration Frameworks Restful APIs Natural Language Understanding

Job description

We are looking for an experienced IVR/Chatbot Developer to manage and develop advanced IVR applications and integrate speech recognition systems. This role will involve working with third-party integrations and various communication protocols to enhance CX systems. Required 7 to 10 years of experience resource., * Develop and manage IVR and chatbot solutions, natural language understanding (NLU) systems and grammars.

Implement third-party integrations with AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM systems like Salesforce.
Utilize web services, APIs, and other communication protocols to integrate IVR systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST).
Design, develop, and support advanced IVR applications in an object-oriented programming language.

Requirements

Experience: Advanced understanding of IVR technology, telecommunications devices, networks, software, and systems.
Integration: Experience with third-party integrations and cross-system communication protocols.
Development: Proficient in software development using object-oriented programming languages.

Preferred Qualifications: Experience with building and integrating Google CCAI solutions.

Skills: AWS Lambda, Application Programming Interface (API), Communications Protocols, Computer Systems, Conversation Engine, Customer Relationship Management (CRM) Systems, Genesys Solutions, LEX (LEXical analyzer), Network Software, Node.js, Object Oriented Development, Object Oriented Programming (OOP) Languages, Object Oriented Software, Python Programming/Scripting Language, REST (Representational State Transfer), SOAP (Simple Object Access Protocol), SQL (Structured Query Language), Salesforce.com, Software Administration, Software Development, Speech Recognition, System Integration (SI), Telecommunications, VXML (Voice Markup Language), Voice Applications, Voice Response Systems, Web Services, XML (EXtensible Markup Language)