ERP Dynamics 365 Service Delivery Manager

As a project manager, you join a team of Business Applications professionals focused on implementing and helping to operate Microsoft Dynamics 365 ERP solutions for clients in various industries such as Retail & Consumer goods, Manufacturing and Professional Services. This team thinks global and acts local, delivering managed services of quality to our clients in Belgium and across Europe.

• You are the single point of contact for a portfolio of clients, responsible to manage the operational aspects of our relationship with them.
• You h elp with managing the operational service delivery (monitor and safeguard Service Level Agreements), solution roadmap, change requests, platform updates, continuous improvement tracks and new project scope.
• You manage the team members and their staffing plan for client assignments (from onshore/local, nearshore and offshore communities), manage activities with third parties (such as Independent Software Vendors) and/or contractors and manage the relationship with Microsoft.
• You are in charge of ensuring correct client billing and help with managing client budgets and investment plans.
• You participate in their local & global communities; are a coach and mentor to (more) junior colleagues in the Belgian Business Applications team.

• +3 years of demonstrable experience in Service Delivery Management.
• Strong skills in building and maintaining positive relationships with clients, understanding their business needs and providing solutions.
• The ability to manage ERP enhancement projects from initiation to completion, ensuring they are delivered on time, within scope and within budget.
• Bring flexibility as needed to adapt changing requirements, client needs, industry and technology trends.
• Experience in leading and motivating cross-functional teams, fostering a collaborative and productive work environment, including daily on-the-job coaching.
• Languages: E/D

It is preferred to:

• Have experience in working with and/or implementing Microsoft Dynamics 365 ERP platform solutions (such as Finance or Supply Chain Management) or equivalent with any previous version such as Microsoft Dynamics AX

It is a plus if you:

• Have experience with and/or knowledge of ITIL service management concepts.
• Have experience with and/or knowledge of project management method(s) & frameworks such as Agile, Scrum or Prince2.
• Are fluent in French.

This is the world’s leading expert on Microsoft located in Lochristi & Brussels. Trusted by over 7,000 clients worldwide, they deliver AI-driven solutions that unlock the full potential of people and technology, optimize operations, foster innovation and drive growth. As Microsoft’s Global SI Partner they combine global scale with local expertise in AI, cloud, data analytics, cybersecurity and ERP to design solutions that prioritize people and drive meaningful impact. They champion diversity, inclusion and sustainability, ensuring our work benefits society and business.