Senior IT Support Analyst
Addition Solutions Ltd
Bracknell, UK
15 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Working hours
Regular working hours
Job source
Tech stack
Microsoft Azure
System Configuration
Issue Tracking Systems
Data Logging
Cloud Platform System
Job description
- Providing high-level technical support to hosted customers, handling complex issues from diagnosis through to resolution
- Deploying, maintaining, upgrading, and troubleshooting virtual and cloud-based servers and environments
- Supporting both on-site and remote users with a calm, professional approach
- Installing, configuring, and maintaining systems, tools, and software across hosted platforms
- Working across teams and technologies to keep services running smoothly
- Logging, tracking, and managing incidents and requests through a ticketing system
- Mentoring junior team members and sharing technical knowledge
- Contributing to the improvement, documentation, and rollout of IT processes
Requirements
- Strong experience in IT support within hosted or cloud environments
- Azure and networking experience (essential)
- Solid knowledge of Windows and macOS operating systems
- Experience supporting non-technical end users remotely
- Confident troubleshooting and problem-solving ability
- Clear written and verbal communication skills
- Comfortable working as part of a collaborative IT team
- Ability to document work, incidents, and processes effectively
Benefits & conditions
- A permanent, full-time role with genuine hybrid flexibility
- A collaborative, people-focused culture with a strong emphasis on learning
- Access to training, mentoring, and continuous development support
- Clear opportunities for internal progression and career mobility
- Comprehensive health and wellness benefits
- A workplace that values inclusion, balance, and long-term success
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