Senior IT Support Analyst

Addition Solutions Ltd
Bracknell, UK
15 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Working hours
Regular working hours

Tech stack

Microsoft Azure System Configuration Issue Tracking Systems Data Logging Cloud Platform System

Job description

  • Providing high-level technical support to hosted customers, handling complex issues from diagnosis through to resolution
  • Deploying, maintaining, upgrading, and troubleshooting virtual and cloud-based servers and environments
  • Supporting both on-site and remote users with a calm, professional approach
  • Installing, configuring, and maintaining systems, tools, and software across hosted platforms
  • Working across teams and technologies to keep services running smoothly
  • Logging, tracking, and managing incidents and requests through a ticketing system
  • Mentoring junior team members and sharing technical knowledge
  • Contributing to the improvement, documentation, and rollout of IT processes

Requirements

  • Strong experience in IT support within hosted or cloud environments
  • Azure and networking experience (essential)
  • Solid knowledge of Windows and macOS operating systems
  • Experience supporting non-technical end users remotely
  • Confident troubleshooting and problem-solving ability
  • Clear written and verbal communication skills
  • Comfortable working as part of a collaborative IT team
  • Ability to document work, incidents, and processes effectively

Benefits & conditions

  • A permanent, full-time role with genuine hybrid flexibility
  • A collaborative, people-focused culture with a strong emphasis on learning
  • Access to training, mentoring, and continuous development support
  • Clear opportunities for internal progression and career mobility
  • Comprehensive health and wellness benefits
  • A workplace that values inclusion, balance, and long-term success

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