Ticketing Assistant

Reporting to the Program Manager, the Ticketing Assistant will primarily support the programming team in all non-classical programs across multiple venues including the Hollywood Bowl, The Ford, and Walt Disney Concert Hall from May 1 - October 31.

The Ticketing Assistant(s) will handle the ticketing needs of all shows throughout the summer season. Coverage of all non-classical concerts at multiple venues will be split between the Ticketing Assistants, exact assignments to be determined. This is a non-regular part-time position, tentatively from April 1 - October 31. Individual start dates to be determined upon hiring., * The Ticketing Assistant is responsible for fulfillment, tracking, and distribution of department ticket needs and VIP parking requests to assigned concerts.

• This position will process internal orders, both comp and purchased, and facilitate external comp ticket orders for artists, agents and record labels.
• Coordinate any outstanding ticketing needs, releases, holds with box office.
• On event days, act as onsite contact and liaison for any artist ticketing issues or last-minute requests.
• Responsible for screening, reviewing and resolving artist inquiries in regard to credit card information, ticket distribution, pricing and general venue information
• Distribute ticket counts to department heads, producers, agents, artist managers, etc.
• Collaborate with other members of the ticketing staff on the creation of event seating maps.
• Assists Program Manager as needed with concert pre-sales and on-sales.
• Participate in weekly to bi-weekly meetings to discuss show needs.
• Other duties and projects as assigned.

Relationships: Reports To: Program Manager Interacts With: Vice President, Programming Associate Director, Programming Program Manager, Programming Programming Coordinator Artist Venue Assistants Guest Artists, Managers, and Agents Box Office Staff

Do you have experience in Microsoft Outlook?, Do you have a High school diploma or GED?, * Must be available to work on concerts as assigned from approximately April 1 - October 31. Hours will vary per week based on concert and projects assigned to the individual.

• High School Diploma or its equivalency
• 2-4 years of related work experience
• Experience working with high volume ticketing requests
• Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast-paced environment
• Customer service oriented in all industry and interoffice interactions
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent oral and written communication and relationship building skills: ability to present information effectively and ability respond to questions and/or inquiries from co-workers, artist teams, VIP clients, etc