System Administrator

· System Administration of the core Revenues and Benefits and Document Management systems, which involves supporting, maintaining, developing, escalating, and proactively managing access and integrity of assigned on-premises and cloud-based applications (including all test and live environments). · Scheduling of batch routines including document production, integrity checks and system reconciliations. · Scheduling of Benefit payment runs, cash postings and refunds ensuring full financial reconciliation. · Management of Direct Debit (DD) and AUDDIS processing including running and control prior to transmission to BACS and receipt of returned BACS and failed DD’s for resolution. · Undertake year end processing including inputting of parameters for Benefits, Council Tax and Business Rates, running of main billing, liaising with the Councils print and mailing supplier and other relevant tasks. · Lead on the System upgrades by ensuring key processes such as Change Request and User Acceptance Testing, test plans, pre-upgrade checks, etc are all completed to expected quality and timescales by following ICS policies. · Lead on Problem resolution by liaising with suppliers and the Councils IT Department to resolve any system issues, including arranging fixes and new releases/products to be installed. · Follow standard processes, ensuring all System documentation and user manuals are kept up to date, maintained and reviewed periodically. · Main point of contact for User management (creating new users, general maintenance, permissions, etc). To also undertake training in conjunction with the users and Service areas. · Communicate, promote, and apply best practice relating to the assigned applications. Also, communicate the impact of release notes and planned application changes to the relevant stakeholders. · To create, modify/amend management and performance reports based on agreed changes/specifications, including setting up bespoke reports and provide statistical information necessary to complete returns to Government and other organisations including the NDR3 and QRC4. · In addition to these main duties, there will be other tasks which arising from time to time and the postholder will be expected to have a flexible view of their job profile; such as working overtime for schedule out of hours cover, development, maintenance, and upgrade work. · Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.

· Relevant NVQ or above IT related qualification or proven experience at a level equivalent to the above qualification. · IRRV Revenues/Benefits Technician. · Experience of administrating or developing an Information System to deliver tangible improvements. · Demonstrable experience delivering Automation and Process Engineering · Proven experience of the administration of complex computerised systems including batch processing and the scheduling of routines, preferably in a revenues and benefits context. · Ability to translate and implement user requirements into software solutions. · Strong knowledge of database management, e-Form Builder and Workflow tools. · Overview knowledge of NET Framework, APIs, XML and HTML would be advantageous. · Operational knowledge of Revenue and Benefits systems. · Knowledge of using standard software packages i.e. Major components of Microsoft Office, use of web editing technologies or equivalent. · Knowledge and practical experience of ITIL lifecycle, in particular testing, change management and release management.