Mac Support Engineer

You will be responsible for providing day-to-day technical support to employees across the business, while also assisting with the administration and maintenance of internal IT systems, devices and services., * Provide day-to-day IT support to employees, managing technical issues from initial diagnosis through to resolution.

• Set up, configure and maintain laptops, desktops and other end-user devices.
• Provide hands-on support across Apple macOS and Windows environments.
• Manage user accounts, permissions and access across internal systems and applications.
• Manage the IT aspects of employee onboarding and offboarding.
• Diagnose and resolve hardware, operating system, application and connectivity issues.
• Support meeting rooms, video conferencing, AV equipment and other office technology.
• Manage IT hardware and inventory, including laptops, peripherals and other equipment.
• Assist with endpoint management, software deployment, patching and security.
• Support Microsoft 365 administration, including users, groups, permissions and associated services.
• Assist with device management and MDM activities, including Jamf.
• Maintain accurate IT documentation, processes and knowledge articles.
• Support wider systems administration and infrastructure activities.
• Identify opportunities to automate and improve repetitive IT administration tasks.
• Work alongside the wider technical team on IT, infrastructure and security projects.

• 2+ years’ recent hands-on experience in an IT Support, Desktop Support, Service Desk or similar technical role.
• Strong experience supporting Apple macOS devices within a business environment.
• Good experience supporting Windows devices.
• Experience administering Microsoft 365/Office 365, including users, groups, permissions and associated services.
• Hands-on experience with MDM/device management tooling, particularly Jamf.
• Experience with identity, user account and access management.
• Experience with Microsoft Entra ID/Azure AD.
• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.
• Strong troubleshooting skills across hardware, software, operating system and connectivity issues.
• Experience managing IT support tickets and taking ownership of issues through to resolution.
• Experience providing internal IT support to both office-based and remote employees.
• Comfortable supporting senior stakeholders and executives.
• Experience supporting meeting rooms, video conferencing, AV equipment and wider office technology.
• Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.

Robert Half are partnering with a market-leading SaaS organisation to recruit a Mac Support Engineer on an initial 6-week contract based in Cambridge, supporting the internal IT function of a growing technology business based in London.