Knowledge Management - Senior Associate

The Knowledge Management - Senior Associate plays a key role in curating, managing, and maintaining critical knowledge for Business Solutions across enterprise-wide platforms. This position supports functional teams in leveraging KM tools and best practices to enhance knowledge sharing and contribute to the Firm’s broader self-service strategy., * Curate and maintain internal knowledge repositories, ensuring content is accurate, relevant, searchable, and regularly updated

• Engage with teams across the Business Solutions Line of Service to collect, organise, and structure key knowledge resources
• Partner with the Knowledge Manager to translate business needs into effective KM solutions
• Assist in developing engagement plans to promote KM tools and enhance self-service adoption
• Collaborate with offshore teams to support the redaction and refinement of knowledge assets, ensuring practitioners have timely access to high-quality, reusable content that accelerates go-to-market efforts
• Work closely with Technology teams to support the deployment and ongoing management of KM platforms (e.g., ServiceNow, SharePoint)
• Identify opportunities to drive efficiency through automation and intelligent process improvements within KM platform
• Identify opportunities to enhance AI-powered search capabilities within KM platforms, enabling users to easily access relevant knowledge
• Support the continuous improvement of KM system functionality, performance, and overall user experience
• Develop training resources and lead sessions to build KM capabilities and embed best practices across functions
• Monitor usage of knowledge resources, analyse user engagement, and provide insights to drive continuous improvement

We are seeking a dynamic and detail-oriented Senior Associate to join our Knowledge Management (KM) Team. The Senior Associate will report directly to the KM Manager and their role is central to driving knowledge sharing, enabling efficient content management, and supporting knowledge strategy across Business Solutions’ functions, through effective knowledge practices. We are seeking a professional with a track record of successfully managing Knowledge, preferably in highly regulated and quality driven business environments., * Proven experience in knowledge management within professional services, consulting, or a similar environment

• Solid understanding of knowledge management principles, practices, tools and technologies
• Hands-on experience with enterprise content management platforms such as ServiceNow, SharePoint, and Microsoft 365
• Excellent communication, stakeholder engagement, and presentation skills
• Strong analytical thinking and problem-solving abilities
• Demonstrated success in stakeholder and relationship management, supporting customers in developing engaging, well-structured, and searchable knowledge