IT Reporting Analyst

eir business talent

Belfast, UK

19 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.collegerecruiter.com

Tech stack

Microsoft Excel Data Analysis Databases Data Cleansing Data Mining Lookup Table Pivot Tables Power BI Servicenow

Job description

We are seeking a detail-oriented IT Reporting Analyst to manage our Health reports. In this role, you will bridge the gap between technical operations and service. You will extract critical data from ServiceNow and transform it into actionable insights using Power BI. Your reports will directly influence IT decision-making, track SLA compliance, and help optimize our infrastructure performance., * Dashboard Creation: Design, build, and maintain interactive dashboards and reports.

Metric Tracking: Monitor Key Performance Indicators (KPIs), Service Level Agreement (SLA) breaches, and system uptime trends.
Data Hygiene: Clean, transform, and model raw IT data to ensure absolute accuracy and consistency.
Stakeholder Reporting: Present weekly and monthly performance trends clearly to Health Service Manager.

Requirements

Technical Understanding: Familiarity with basic ITIL frameworks, ticketing workflows, and IT infrastructure concepts.
Analytical Mindset: Advanced Microsoft Excel skills for ad-hoc data analysis and VLOOKUP/Pivot Table operations.
Communication: Ability to translate complex technical numbers into simple, easy-to-read visual charts.
Time Management: Highly organized with the ability to meet strict daily, weekly, and monthly reporting deadlines.

Desirable Skills

Tool Expertise: Hands-on experience using Power BI and navigating ServiceNow or similar tools and databases.

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.