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Senior Support Analyst

Deerfoot Recruitment Solutions Ltd
Southampton, UK
18 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Compensation
£30,000.0 - £41,000.0
Working hours
Regular working hours
Job source
www.collegerecruiter.com

Tech stack

Testing (Software) Active Directory Internet Information Services (IIS) Virtual Private Networks (VPN) Microsoft SQL Server Citrix Systems Remote Access Technology SQL Databases SQL Server Integration Services Server Operating Systems & Platforms Windows Client

Job description

A growing technology company is looking for a Senior Support Analyst to join its IT support team. The role involves providing 1st-3rd line technical support to customers, maintaining internal systems, and assisting with software testing and implementation., * Log, diagnose, and resolve support issues.

  • Provide timely responses to customer queries.
  • Maintain internal systems and documentation.
  • Test software fixes and implement updates.
  • Escalate issues according to SLA requirements.
  • Contribute to knowledgebase articles and process improvements.

Requirements

  • Experience with Windows Client & Server operating systems.
  • Experience working on a customer-focused support desk.

Desirable

  • Microsoft SQL Server and SQL queries.
  • VPN, IIS, and remote access technologies.
  • Active Directory, networking, or Citrix experience.
  • SQL Server SSIS Packages

Benefits & conditions

  • 30-41K (depending on experience)
  • Health scheme and potential bonuses
  • Hybrid working with some travel

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