Solutions Service Engineer

Michael Page

Barcelona, Spain

26 days ago

Apply on www.tecnoempleo.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

2 years minimum

Working hours

Shift work

Languages

English

Job source

www.tecnoempleo.com

Tech stack

Microsoft Windows Server Applications Software as a Service Communications Protocols Monitoring of Systems Infrastructure as a Service (IaaS) Network Security Platform as a Service (PAAS) Product Software Implementation Methods SQL Databases Systems Integration Virtualization Technology

+3 more

Web Applications Cloud Platform System Information Technology

Job description

Providing advanced technical support and troubleshooting across applications, infrastructure, networking, and integration layers.
Investigating and resolving software-related issues, escalating complex cases to specialist teams when required.
Acting as the primary technical point of contact for customers throughout the support lifecycle.
Delivering technical training sessions and knowledge transfer to end users and local teams.
Supporting system integrations and ensuring smooth communication between different platforms and technologies.
Producing and maintaining technical documentation, implementation guides, and service procedures.
Collaborating with Product, Development, Quality Assurance, and regional support teams to ensure high service standards.
Managing customer expectations through proactive communication and timely issue resolution., Nunca debes compartir tus datos bancarios ni fotos de tus documentos al solicitar un empleo. Si tienes alguna duda sobre un proceso de selección En esta oferta serás redirigido a la pagina web de la empresa. Completa el formulario en su web.
Barcelona (Híbrido) Ubicación
Soporte Técnico Funciones
Jornada completa Jornada
2 años Experiencia
Indefinido Tipo contrato *

Requirements

Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.
Minimum of 2 years experience in technical support, professional services, software implementation, or a similar customer-facing technical role.
Enterprise networking, troubleshooting, and network security concepts.
Windows operating systems administration and configuration.
SQL databases and database management fundamentals.
Virtualization technologies and infrastructure monitoring.
Cloud environments and SaaS, PaaS, and IaaS architectures.
Software integrations and communication protocols.
Web applications and application server environments.
Strong written and verbal communication skills in English.
Ability to work independently while collaborating effectively within global teams.
Excellent customer-facing and communication abilities.
Willingness to travel internationally up to 5 - 10% of the time.

Benefits & conditions

Competitive Salary.
3 days a week working from home.
Flexible Schedule.
Multicultural and friendly team.
Exciting opportunities for professional development.
Ongoing training.
Multiple Social benefits: Canteen, health insurance, nursery check, English training…