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Senior IT Support Analyst

DGH Recruitment
Greater London, UK
18 days ago
Apply on www.collegerecruiter.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Compensation
£48,000.0
Working hours
Regular working hours
Job source
www.collegerecruiter.com

Tech stack

Microsoft Windows Cloud Computing Microsoft Office Servicenow

Job description

  • Deliver in-person deskside and audio-visual (AV) support, including event spaces and Tech Hub services.
  • Troubleshoot and resolve technical issues across Windows, Office 365, mobile devices, and AV systems.
  • Provide advisory support on legal tech tools, core systems, and configurations for legal workflows.
  • Maintain accurate incident and request records in ServiceNow, following SLA protocols.
  • Manage hardware assets, room setups, outage communications, and preventative checks.
  • Collaborate with global and regional support teams to ensure seamless service delivery.

Requirements

  • Strong interpersonal and client service skills, with a consultative approach.
  • Comfortable advising under pressure, managing unknowns, and prioritising tasks.
  • Experienced with core Microsoft tools, cloud-based apps, and ideally, legal DMS platforms (e.g., iManage).
  • Previous technical support experience in legal or professional services is an advantage.
  • Willing to participate in an out-of-hours on-call rota.

Apply for this position

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Apply on www.collegerecruiter.com
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