• Providing technical support and resolving application issues within agreed SLAs
• Troubleshooting and managing client tickets from start to resolution
• Working closely with stakeholders, analysts, and developers
• Communicating clearly with clients and delivering excellent customer service
• Gathering requirements for system changes (RFCs) and supporting their delivery
• Testing, documenting, and supporting application updates
• Assisting with debugging and implementing improvements (training provided)
• Contributing to team development and continuous improvement initiatives

We’re looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you., * Commercial experience in application/software support

• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
• Strong problem-solving and analytical skills
• Excellent communication (technical * non-technical)
• High attention to detail and organisation
• Self-motivated with a willingness to learn

Highly Desirable:

• Knowledge of Agile, DevOps, and software lifecycle
• Understanding of APIs
• Experience with tools like Postman or XMLSpy
• Familiarity with Visual Studio, Azure DevOps, Git

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