Jira & Servicenow Integration Developer

We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms. The role will focus on automating workflows, synchronising tickets, incidents, changes, and service requests, and delivering seamless enterprise integrations using APIs and middleware technologies., * Design and implement bidirectional integrations between Jira and ServiceNow.

• Develop REST/SOAPAPI-based integration sand automation workflows.
• Configure ticket synchronisation for Incidents, Problems, Changes, Tasks, and Service Requests.
• Build custom scripts, business rules, Flow Designer workflows, Script Includes, and integration components within ServiceNow.
• Configure Jira automations, webhooks, and workflow transitions.
• Troubleshoot integration issues and perform root cause analysis.
• Collaborate withbusinessstakeholderstogatherrequirementsanddefineintegrationarchitecture.
• Ensure security, audit, compliance, and data governance requirements are met.
• Prepare technical documentation, runbooks, and knowledge transfer materials.
• Support UAT, production deployments, and ongoing platform enhancements., * Jira Epic/Story/Task creation from ServiceNow requests.
• Incident and Change synchronisation between platforms.
• Automated status updates and two-way ticket synchronisation.
• Integration of Agile development teams with IT Operations workflows.
• CMDB and asset-related automation.

Nice-to-Have for Intact Requirement

• Jira to ServiceNow ticket migration experience.
• ServiceNow API enablement and integration architecture experience.
• End-to-end implementation of Jira-ServiceNow automated workflows. This capability was specifically discussed as a requirementforJira-to-ServiceNowautomationandticketcreationthroughAPI

• Strong ServiceNow development experience (ITSM preferred).
• Experience with third-party integration sand RESTAPIs.
• ServiceNow Flow Designer, Business Rules, Script Includes, Client Scripts.
• JavaScript development expertise.
• Jira Administration and Jira Service Management.
• Experience with Jira webhooks, automation rules, and workflow configuration.
• API integration, JSON/XML pay load handling.
• Agile /Scrum delivery experience.

Preferred Skills

• ServiceNow CSA/CAD certification.
• Experience with Integration Hub.
• Experience with middleware tools (MuleSoft, Boomi, Workato ,etc.).
• ITIL Foundation certification.
• Experience in enterprise transformation and service management programmes.