Technical Support Engineer

We’re recruiting for a Technical Support Engineer to join an established technology business in Farnborough.

This is a varied, hands-on role covering technical troubleshooting, hardware, software, networking, cloud and security, with regular customer interaction.

You’ll be responsible for:

• Diagnosing and resolving technical issues
• Supporting hardware, software and network systems
• Speaking directly with customers and providing clear updates
• Escalating critical issues where required
• Supporting new and existing technical projects
• Working closely with Customer Service and Field teams
• Maintaining technical documentation

We’re looking for someone with experience in Technical Support, 2nd Line Support, Infrastructure Support or Systems Support, ideally with exposure to areas such as:

• Windows / Windows Server
• Microsoft 365 / Azure
• Networking / TCP/IP
• VMware
• Hardware and infrastructure
• Cloud and security technologies

You’ll need strong troubleshooting and communication skills, be comfortable working independently and able to manage multiple priorities. Reference: 57328186