Technical Support Technician

As a Technical Support Technician I, you will assist with troubleshooting technical issues, supporting end users, documenting incidents, and helping maintain critical infrastructure and operational systems., * Provide technical support to end users via phone, email, and support requests

• Troubleshoot hardware, cabling, network, and connectivity issues
• Research and resolve technical problems while meeting service expectations
• Document, track, and update support tickets through resolution
• Assist with equipment installation, maintenance, and inventory tracking
• Support Cat5 and Cat6 cabling projects when required
• Escalate complex technical issues to senior support teams
• Maintain accurate records and documentation
• Follow established procedures and standard operating practices
• Work closely with operations, engineering, and support teams to resolve issues efficiently, Operations CompTIA A+ Low Voltage Data Centers Communication Detail Oriented Microsoft Excel Customer Service CompTIA Network+ Technical Issues Technical Support Business Valuation Telecommunications Category 6 Cabling Category 5 Cabling Structured Cabling Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Data Center Hardware Technician TEKsystems

Berwick, PA*On-Site

Linux Writing Operations Leadership Linux Commands Lifting Ability Problem Solving Technical Support Computer Hardware Computer Networks Safety Procedures Business Valuation Networking Hardware Full Stack Development Data Center Operations Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support

Salesforce Admin

Salesforce Developer Data Center Technician TEKsystems

Berwick, PA*On-Site

Operations Cleanliness Fiber Optics Patch Panels Communication Copper Cabling Professionalism Network Routing Network Switches Inventory Staging Business Valuation Structured Cabling Hardware Materials Networking Hardware Network Engineering Data Center Networks Packaging And Labeling Full Stack Development Data Center Operations Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Low Voltage Data Centers Communication Detail Oriented Microsoft Excel Customer Service CompTIA Network+, We are seeking motivated, detail-oriented individuals to join a growing technical support team. This role is an excellent opportunity for candidates with experience in cabling, hardware support, low-voltage installations, telecommunications, data centers, or IT support environments., Experience with Cat5 and Cat6 cabling

Basic troubleshooting and technical support experience

Microsoft Excel proficiency

Strong customer service and communication skills

Ability to document and track technical issues accurately, * CompTIA A+ Certification

• CompTIA Network+ Certification
• Help Desk experience
• Technical Support experience
• Data Center experience
• Telecommunications experience
• Low Voltage installation experience
• Network troubleshooting experience
• Hardware support experience, * Low Voltage Installation
• Structured Cabling
• Telecommunications
• Data Centers
• Construction
• Warehouse Operations
• Manufacturing
• Logistics
• IT Support
• Hardware Deployment, * Lifting and moving equipment up to 35 pounds repeatedly
• Standing and walking for extended periods
• Bending, kneeling, climbing ladders, and working in active operational environments
• Pushing and moving equipment, carts, and server racks as part of a team
• Wearing required PPE when applicable
• Working in varying environmental conditions __________________

Technical Skills

Experience with:

• Cat5/Cat6 Cabling
• Microsoft Excel
• Basic Networking Concepts
• Ticketing Systems
• Hardware Troubleshooting
• Inventory Tracking Systems
• Technical Documentation
• End User Support, * Detail-oriented
• Technically curious
• Comfortable learning new technologies
• Strong in customer service and communication
• Able to adapt to changing priorities
• Reliable and team-focused
• Organized and process-driven, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This role can lead to careers in:

• Technical Support
• Help Desk Administration
• Desktop Support
• Data Center Operations
• Network Support
• Hardware Deployment
• Infrastructure Operations
• Systems Administration

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.