Lead Azure Application Support Engineer - Long-term Hybrid Contract Lead Azure Application Support Engineer

We are seeking senior application engineers to support sophisticated Azure-based applications used by a global organization. Long-term (24 mo +) contracts, Hybrid 3 days/week onsite (Tue, Wed, Thurs).

These are hands-on technical roles-not help-desk or traditional support-management positions. You will solve difficult production problems, guide a distributed onshore/offshore support team, and work closely with application development and program leadership to improve reliability and performance.

What You’ll Do

• Lead the investigation and resolution of complex Azure application issues.
• Troubleshoot problems across the user interface, application services, integrations, databases, and Azure PaaS environment.
• Use Application Insights, Azure Monitor, and KQL to diagnose performance issues, errors, and unexpected application behavior.
• Coordinate major incident response, identify root causes, and ensure permanent corrective actions are completed.
• Provide technical direction to onshore and offshore support resources.
• Work closely with developers on application changes, releases, fixes, and production readiness.
• Improve support processes, monitoring, technical documentation, and team effectiveness.

• Strong hands-on experience supporting Azure-based enterprise applications in production.
• Ability to troubleshoot across multiple application layers-not simply route or manage tickets.
• Experience with Azure PaaS services, Application Insights, Azure Monitor, and KQL.
• Working knowledge of application performance, APIs, integrations, networking, and cloud infrastructure.
• Familiarity with Cosmos DB or PostgreSQL is helpful.
• Experience leading distributed technical teams and holding internal and external resources accountable.
• Calm, methodical problem-solving skills during critical incidents.
• Strong communication, ownership, and empathy for application users.
• Experience supporting applications within a large, global organization is strongly preferred.

Any experience supporting applications that use Azure OpenAI, generative AI, or related AI services is helpful.

Azure certifications, ITIL experience, and a computer science degree are helpful but not required.

Why Consider This Role?

You’ll support modern, highly visible applications within a global enterprise, work with advanced Azure and AI technology, and have the authority to improve how critical applications are supported. These are stable, long-term assignments offering both challenging hands-on work and meaningful technical leadership.

Work authorization: Candidates must be authorized to work in the United States without current or future sponsorship.