Salesforce Admin

We are seeking a hands-on IT Field Technician to provide onsite technical support across multiple locations. This role is responsible for troubleshooting hardware, software, networking, and end-user issues while delivering exceptional customer service. The ideal candidate will have experience supporting diverse operating systems, mobile devices, and enterprise environments, with the ability to work independently and manage multiple priorities in a fast-paced setting., * Provide onsite and remote technical support for end users, diagnosing and resolving hardware, software, operating system, and connectivity issues.

• Install, configure, deploy, and maintain desktops, laptops, mobile devices, peripherals, and related IT equipment.
• Support Windows 11, macOS, Ubuntu Linux, and Chrome OS environments.
• Troubleshoot and support iOS and Android devices, including device setup, configuration, and user assistance.
• Administer user accounts, permissions, and access controls within Active Directory and LDAP environments.
• Support Google Workspace applications and services in an enterprise environment.
• Diagnose and resolve network connectivity issues involving VPNs, DHCP, DNS, VLANs, wireless networks, and related technologies.
• Perform workstation deployments, upgrades, hardware replacements, and equipment refresh projects.
• Document technical issues, resolutions, and support activities within the ticketing system.
• Escalate complex issues when appropriate while maintaining ownership through resolution.
• Provide white-glove customer service and clear communication to end users of varying technical skill levels.
• Maintain inventory of IT assets and assist with equipment lifecycle management.
• Travel between locations as needed to support users and infrastructure., Linux Gitlab TCP/IP Ansible Research Firewall Scripting Terraform Hardening Operations Management Automation Enthusiasm Resilience Kubernetes Scalability File Systems Data Science Group Policy Communication Life Sciences Biotechnology Cloud Storage Cyber Security Systems Design Backup Devices Virtualization Self-Motivation Windows Servers Network Routing Ceph (Software) Customer Service Computer Science Active Directory Machine Learning IT Infrastructure Business Valuation Systems Engineering Information Systems Software Engineering Software Development Cloud Infrastructure Scientific Computing Full Stack Development Artificial Intelligence Business Transformation Vulnerability Management Bash (Scripting Language) High Performance Computing Google Cloud Platform (GCP) Git (Version Control System) Infrastructure as Code (IaC) Python (Programming Language) Google Kubernetes Engine (GKE) Troubleshooting (Problem Solving) NIST Cybersecurity Framework (CSF) Google Professional Cloud Architect Dynamic Host Configuration Protocol (DHCP) Cloud Identity and Access Management (IAM) +0

Apple IOS Chrome OS Operations Leadership CompTIA A+ Device Setup Communication User Accounts Prioritization Problem Solving Desktop Support Customer Service Active Directory CompTIA Network+ Google Workspace Technical Issues Operating Systems Technical Support Wireless Networks Peripheral Devices Business Valuation IT Asset Management Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting Remote Technical Support Ubuntu (Operating System) Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Lightweight Directory Access Protocols Dynamic Host Configuration Protocol (DHCP), * 3 to 5 years of experience in an IT Support, Desktop Support, Systems Administrator, or IT Field Technician role.

• Strong troubleshooting experience across hardware, software, operating systems, and end-user technologies.
• Experience supporting:
• Windows 11
• macOS
• Ubuntu Linux
• Chrome OS
• iOS
• Android
• Hands-on experience with Google Workspace administration and support in an enterprise environment.
• Working knowledge of networking fundamentals, including:
• VPN
• DHCP
• DNS
• VLANs
• TCP/IP
• Wireless Networking
• Experience administering Active Directory and LDAP accounts.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to effectively prioritize and manage multiple support requests.

Physical Requirements

• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to stand and walk for extended periods while performing onsite support activities.
• Ability to work in server rooms, office environments, and various field locations., * Experience supporting enterprise device deployments and refresh projects.
• Familiarity with IT asset management and inventory tracking.
• Experience working in a field services, MSP, or multi-site support environment.
• Industry certifications such as CompTIA A+, Network+, Google Workspace, Microsoft, or Apple certifications are a plus., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Mac OS Writing Apple IOS Chrome OS Operations Leadership CompTIA A+ Device Setup Communication User Accounts Prioritization Problem Solving Desktop Support Customer Service Active Directory CompTIA Network+ Google Workspace Technical Issues Operating Systems Technical Support Wireless Networks Peripheral Devices Business Valuation IT Asset Management Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting Remote Technical Support Ubuntu (Operating System) Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Lightweight Directory Access Protocols Dynamic Host Configuration Protocol (DHCP) +0

Google IT Support

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.