IT Field Support Engineer (SF)

Linux Mac OS Triage Tooling Operations Management ServiceNow Apple IPad Virtualization Time Management Client Services Active Directory SAP Applications Slack (Software) Support Services Endpoint Security Business Valuation Endpoint Management Single Sign-On (SSO) Lifecycle Management IT Service Management Full Stack Development Command-Line Interface Artificial Intelligence Business Transformation Version Control Software Public Key Infrastructure Multi-Factor Authentication Software As A Service (SaaS) Troubleshooting (Problem Solving), The Client Services team is responsible for Zoox’s employee-facing and commonly used IT services. A successful Field Support Services Engineer will have strong time management, interpersonal, and troubleshooting skills. This individual will work with a team of infrastructure engineers, developers, and client service technicians to troubleshoot issues, automate redundant tasks and improve the efficiency of the Client Services team. A Field Support Engineer will be the primary IT support contact for remote sites. As support is for multiple Zoox sites, there will be travel requirements for this role. RESPONSIBILITIES: * Provide IT hardware/software support for all end user technology while in-person or virtually via ticket/email/slack * Manage support requests and escalations from virtual triage and other onsite support crew * Work collaboratively with other IT teams to support site operations. * Support internal systems and SaaS platforms * Hardware LifeCycle management * Evaluate and work with team to procure/stock IT hardware (Computers/Mobile devices/Printers) * Identify support trends/requirements and document gaps by creating/updating documentation * Potential travel will be required (80%) * Travel may be weekends/off hours * Car/Air travel likely TRAVEL REQUIREMENTS San Francisco -Based in 1300 Bryant -Site has no employee parking -Parking to be expensed when working out of this site for FS personal car -All other site travel mileage reimbursement to be calculated with 1300 Bryant as home/starting point -No reimbursement for transit from Home to 1300 Bryant -Parking reimbursed as needed -If traveling by air, all expenses to be covered i.e. Flight, Car Rental/Parking, Hotel, Meals, etc. Sites to be supported SF sites -1300/1320 Bryant -2450/2460 Alameda -60 Broadway -61 Oakgrove -465/485 Irwin -640 Cesar Chavez -Altamont - Tracy, CA -TRC-CA - Atwater, CA -Seattle, WA, Linux Mac OS Triage Tooling Operations Management ServiceNow Apple IPad Virtualization Time Management Client Services Active Directory SAP Applications Slack (Software) Support Services Endpoint Security Business Valuation Endpoint Management Single Sign-On (SSO) Lifecycle Management IT Service Management Full Stack Development Command-Line Interface Artificial Intelligence Business Transformation Version Control Software Public Key Infrastructure Multi-Factor Authentication Software As A Service (SaaS) Troubleshooting (Problem Solving) +0 Sr. IT Infrastructure Engineer TEKsystems

San Francisco, CA*Remote

Linux Gitlab TCP/IP Ansible Research Firewall Scripting Terraform Hardening Operations Management Automation Enthusiasm Resilience Kubernetes Scalability File Systems Data Science Group Policy Communication Life Sciences Biotechnology Cloud Storage Cyber Security Systems Design Backup Devices Virtualization Self-Motivation Windows Servers Network Routing Ceph (Software) Customer Service Computer Science Active Directory Machine Learning IT Infrastructure Business Valuation Systems Engineering Information Systems Software Engineering Software Development Cloud Infrastructure Scientific Computing Full Stack Development Artificial Intelligence Business Transformation Vulnerability Management Bash (Scripting Language) High Performance Computing Google Cloud Platform (GCP) Git (Version Control System) Infrastructure as Code (IaC) Python (Programming Language) Google Kubernetes Engine (GKE) Troubleshooting (Problem Solving) NIST Cybersecurity Framework (CSF) Google Professional Cloud Architect Dynamic Host Configuration Protocol (DHCP) Cloud Identity and Access Management (IAM) +0

Windows, linux, macos, jamf, active directory, servicenow, ipad, chromebooks, network, SAP, endpoint manager, command line, * PKI certificates and endpoint security * Client level virtualization software * Endpoint management tooling * Credentials manager * Version Control Software * Ticket management and wiki products/services * Single Sign-On providers with multi-factor authentication * Command Line Interface experience preferred, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Mac OS Writing Apple IOS Chrome OS Operations Leadership CompTIA A+ Device Setup Communication User Accounts Prioritization Problem Solving Desktop Support Customer Service Active Directory CompTIA Network+ Google Workspace Technical Issues Operating Systems Technical Support Wireless Networks Peripheral Devices Business Valuation IT Asset Management Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting Remote Technical Support Ubuntu (Operating System) Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Lightweight Directory Access Protocols Dynamic Host Configuration Protocol (DHCP) +0

Google IT Support

Salesforce Admin

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.