UKG Pro WFM Specialist

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of large-scale retail workforce transformation initiatives using UKG Pro WFM solutions.
• Drive intelligent workforce planning with advanced scheduling, forecasting, and labour optimisation.
• Collaborate with business leaders to improve operational efficiency and compliance across multiple retail locations.

The Role

This role focuses on managing and optimizing UKG Pro Workforce Management (WFM) solutions across retail operations, with a strong emphasis on advanced scheduling, forecasting, and workforce budgeting.

The individual will support business-critical workforce processes by ensuring accurate system configuration, enabling data-driven decision-making, and improving labor cost efficiency. The role involves working closely with store operations, HR, payroll, and IT teams to enhance workforce productivity, ensure compliance, and deliver continuous system improvements., * Configure and maintain UKG Pro WFM modules including Scheduling, Absence, and Forecasting

• Manage advanced scheduling and workforce forecasting to enable efficient labor planning and budgeting
• Ensure accurate employee data management across all locations (hire-to-retire lifecycle)
• Support timekeeping, scheduling, and labor tracking for multi-location retail operations
• Ensure adherence to labor laws, compliance policies, and shift regulations
• Develop and deliver operational and payroll reports using UKG Pro WFM reporting tools
• Provide insights into labor costs, staffing levels, and workforce trends to support decision-making
• Troubleshoot system issues and coordinate with UKG support teams for resolution
• Identify and implement process improvements to optimise workforce efficiency and system usage
• Deliver end-user training and ongoing support to managers, HR teams, and business users

• Strong experience with UKG Pro Workforce Management (WFM)
• Advanced Scheduling & Forecasting modules
• Budgeting & labour planning
• TeleStaff module
• Experience with ADP Workforce Manager (as alternative)
• Strong understanding of retail workforce operations
• Knowledge of timekeeping, scheduling, and labour compliance
• Strong reporting and analytics capabilities within UKG Pro
• Ability to manage high-volume workforce data with accuracy
• Experience working in multi-location / shift-based environments
• Excellent communication and stakeholder management skills
• Experience in retail or large-scale workforce environments
• Exposure to labour cost optimisation and workforce analytics
• Familiarity with UK labour laws and compliance requirements
• Experience supporting system integrations and upgrades
• Strong documentation and process standardisation skills

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.