IT Service Desk Tier II Technician

• Will have experience working with multiple clients with diverse environments
• Experience installing, configuring, and administering MS Windows 10 laptops/desktops
• Troubleshooting hardware and software issues
• Strong working knowledge with Office 365 applications including OneDrive and Sharepoint
• Experience with user account management, Active Directory, O365 Account, and MFA.
• Experience with VoIP phones, setup, management
• Will have a basic understanding of computer networking (TCP/IP, DNS, WIFI)
• Must be a team player, detail-oriented, flexible, and able to meet established deadlines.
• Will have strong, demonstrated communication and customer service skills are a must.

Education

• High School Diploma or G.E.D. required.
• Course training or degree in Information Technology or related field preferred.

Certifications

• Any MS Windows 7 or 10 certification preferred
• A++ Certification

Requirements

• Pass criminal background
• Ability to lift computers (up to 40 lbs.), overall agility is needed to perform deskside support tasks.
• This position requires local travel to and from our downtown Indianapolis office. Must have a valid driver’s license and auto insurance., * High school or equivalent (Preferred), * Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Referral program, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Life insurance, If you want to work with an outstanding technical team on a diverse customer base then RPM is the place for you. We offer a competitive comp package depending on experience that includes access to group health and dental insurance; matched 401(k) plan, generous paid vacation time, and more!, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

RPM Technologies is a nationwide provider of Information Technology services for mid to large sized companies. We have an immediate opening for a IT Service Desk Tier II Technician with 2+ years help desk/deskside support.