Software Quality Assurance / Testing Engineer: ServiceNow

The Software Quality Assurance / Testing Engineer is a seasoned subject matter expert, responsible for participating in every phase of the development process to ensure that the design and software adhere to company standards.

This role collaborates with various stakeholders in the development and execution of exploratory and automated tests to ensure product quality., * Works across multiple teams to ensure the planning, execution, reporting, and successful completion of QA activities for all new development cycles for various releases.

• Contributes to Agile-related user story review meetings and/or work with relevant business stakeholders and developers to understand the new or modified application functionality.
• Networks with the required user community (such as Regions or the Product Owner) to understand business requirements and uphold quality of each release by ensuring a comprehensive end-to-end testing coverage.
• Designs and implements end-to-end test scenarios, as well as debugging and defining corrective actions.
• Contributes to performing and documenting risk analysis and record test progress and results. Performing thorough regression testing when bugs are resolved.
• Works across multiple teams to review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Creates detailed, comprehensive, and well-structured test plans and test cases.
• Designs, develops, codes, and executes automation scripts
• Works across multiple teams to identify, record, document thoroughly, and track bugs and develop and apply testing processes for new and existing products to meet client needs.
• Develops standards and procedures to determine product quality and release readiness.
• Contributes recommendations that will enable innovation and streamline overall testing processes.
• Works across multiple teams, documenting established QA processes and best practices in Agile Scrum development methodology and influence the continuous improvement of the QA activities.
• Performs any other related task as required.

• Seasoned expertise in software QA methodologies, tools, and processes.
• Interpersonal, communication, and organizational skills.
• Team player with good attention to detail.
• Excellent ability to understand and analyze complex systems
• Seasoned understanding of SQL and scripting.
• Seasoned understanding of software development process.
• Seasoned expertise in agile development such as Scrum.
• Seasoned understanding of software integrated development environments.
• Seasoned ability to handle client and customer issues tactfully and professionally.
• Seasoned understanding of object-oriented programming.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Computer Science, Engineering or a related field.
• Relevant certifications such as Leading SAFe would be advantageous.

Required experience:

• Seasoned hands-on testing experience in AGILE/DevOps Methodology, Continuous Integration, and Continuous Delivery.
• Seasoned work experience in software development.
• Seasoned work experience in software quality assurance.
• Proficient in working in an Agile/Scrum development process.
• Proficiency with performance and/or security testing is a plus.
• Seasoned hands-on experience with automated testing tools.
• Seasoned experience working within a geographically dispersed company is desirable.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each