Help Desk Technician

We are seeking a dedicated and knowledgeable Help Desk Technician to join our IT support team. The ideal candidate will possess strong technical skills and a passion for providing exceptional customer service. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, assisting users with software and hardware problems, and ensuring the smooth operation of IT services.

Do you have experience in Ticketing system technical support?, * Effective use of Help Desk tracking and ticketing system, experience with ServiceNow a must (Opens/Tracks/Closes service desk tickets/create and work with reports)

• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills.
• Asset management experience
• Effective verbal and written communication
• Maintaining a professional relationship with all customers
• Providing technical support by responding to and resolving end-user problems
• Installation and configuration of new workstations, peripheral equipment, and software
• Documenting internal procedures
• Test and evaluate new technologies.
• Assisting with the onboarding of new users
• Troubleshoot Microsoft Windows operating system and excellent skills in Microsoft Office applications (O365)
• Ability to work independently and yet be effective within a team setting.
• 6+ Years’ experience as a service desk analyst with proven experience.
• Factory environment experience.
• Reliable transportation

Pulled from the full job description

• 401(k)
• Health insurance