VDI Administrator

As the VDI Administrator, this individual will perform systems administration for the enterprise Omnissa solution. This involves assisting with configuring and deploying all virtual machines and installations while providing backup to all configuration procedures. In this role, the VDI Administrator will supports the building and maintenance of the image for VDI terminals., * Oversees the deployment, configuration, and maintenance of VMware Horizon VDI environments to ensure optimal performance and reliability

• Provides advanced support for end-users, troubleshooting issues related to virtual desktops, applications, and connectivity

• Installs, configures, and maintains Omnissa software

• Analyzes and resolves problems associated with the operating system’s servers, hardware, applications, and software

• Monitors systems performance and ensures compliance with security standards. Monitors everyday systems, evaluates availability of all server resources, and performs all activities for Omnissa software

• Maintains and monitors all patch releases, designs various patch installation strategies, and maintains all systems according to program standards. Provides Tier 2 and 3 troubleshooting support, interfacing with the end users and other technical teams from a service support perspective

• Maintains patches and baseline.

• Supports the local applications in the OS image

• Maintains VMware backend capacity and stability to support virtual desktops
• Provides technical leadership in the development, integration, and testing of the Virtual Desktop Infrastructure (VDI)
• Supports multiple network enclaves and virtual desktop pools. Infrastructure may consist of Citrix Provisioning Services, VMWare, vCenter, and Dell Wyse Endpoints

• Provides Tier-III assistance to maintain, analyze, troubleshoot, repair, and optimize services to include hardware, software, and network components necessary to deliver the latest secured desktop environment

• Conducts vulnerability scanning and vulnerability assessment reporting in accordance with Government policy

• Implements and maintains security measures to protect the VDI environment from threats and vulnerabilities

• Continuous monitoring of the performance of the VDI system and making necessary adjustments to improve efficiency and user experience

• Ensures regular maintenance of all physical servers to ensure compliance with all applicable Cyber Tasking Orders (CTO) from higher HQ’s

• Ensures continued service on devices configured in accordance with DoD security policies

• Design, upgrade, test, and modify the VDI environment based on capacity and utilization requirements

• Troubleshoots and corrects detected or reported system and network faults or outages

• Ensures that issues are investigated and resolved, and that necessary equipment repairs are performed and documented

• Creates and maintains detailed documentation of the VDI environment, including configurations, procedures, and policies

• Works closely with other IT teams and departments to ensure seamless integration and support of VDI solutions within the broader IT infrastructure

• Communicates clearly and succinctly, both written and orally, must have strong leadership skills, and present products and ideas in a business-like manner

• Performs administrative and engineering functions found in the service design domain and provides escalated support for problem management

• Supports new project efforts to test, transition, implement, document, and train when transitioned to IT Operations Management.
• Provides training and guidance to junior staff and end-users on best practices for using and managing VDI

• Must obtain and maintain an active Top Secret Security Clearance with SCI eligibility
• Possesses a B.S. in Information Technology Management and 7+ years of systems administration experience

• Minimum of five years of experience; proficiency in virtualization technologies and concepts, particularly those related to VDI such as VMware Horizon, AppVolumes, Control-UP, and VMware Carbon Black Endpoint Detection and Response (EDR) application

• Must be DoD 8140 certified at the IAT-II, Security+ or Cloud+ or GICSP or SSCP or GSEC, or CySA+
• Understands network principles and configurations as it pertains to VDI environments

• Strong problem-solving skills to diagnose and resolve complex technical issues

• Experience in a 24/7 military or government IT environment.

• Knowledge of systems software, hardware, and networking protocols

• Demonstrates ability to provide outstanding customer service experience, * Experience in managing projects and leading initiatives related to VDI deployment and optimization

• Experience in Ports Protocols, and Security Measures

• Experience with scripting and automation tools

• ITIL v4 Certification