CPMS Technical Support (Maternity Cover)

The CPMS Technical Support professional will be a highly motivated and proactive individual, taking ownership of our EV Charging Point Management System (CPMS) and wider fleet EV infrastructure estate. This is a key role within a rapidly growing organisation, offering the successful candidate the opportunity to make a significant impact while supporting the business during a period of maternity leave cover.

You will be responsible for ensuring the reliability, uptime, and efficiency of our EV charging network, acting as a technical lead between systems, clients, OEM partners, and engineering teams. While supporting reactive call-outs when required, the primary focus of this role is to resolve issues remotely through effective system management, automation, and detailed fault diagnosis.

This role offers the opportunity to contribute to the continuous improvement of processes and systems within a growing and innovative business operating at the forefront of EV infrastructure., * Take full ownership of the CPMS platform and associated EV charging infrastructure network.

• Monitor, manage, and optimise performance across the client EV estate to ensure maximum uptime and efficiency.
• Diagnose and resolve the majority of faults remotely through the CPMS system.
• Diagnose faults and coordinate with planners and engineers
• Design, build, and maintain APIs and system integrations between platforms.
• Act as the technical escalation point for complex network and system issues.
• Work closely with field engineers during reactive call-outs, providing technical guidance and root cause analysis.
• Work directly with OEM partners to manage interoperability, firmware, configuration, and platform integration.
• Develop, document, and continuously improve operational processes and workflows.
• Analyse network and charger performance data to proactively prevent faults.
• Support onboarding of new charging sites and clients into the CPMS environment.
• Contribute to future team structure, training, and capability as the estate grows.
• Maintain strong client and stakeholder communication where required.
• Lead, mentor, and motivate the network operations team to achieve organisational goals.
• Conduct performance evaluations and provide constructive feedback to team members.

A balance that works for you and the role.

Including company shutdown days.

Expenses covered when you’re on the move.

• Proactive, with a can-do attitude with strong ownership mentality.
• Comfortable working autonomously and making decisions.
• Naturally driven to improve systems and processes.
• Strong attention to detail with a structured, logical approach.
• Confident communicator with both technical and non-technical stakeholders, * Demonstrable experience in a Network Engineer, Systems Engineer, Platform Engineer, or similar technical role.
• Proven ability to manage and support cloud-based or IoT-connected platforms.
• Strong track record of diagnosing and resolving complex technical issues remotely.
• Experience designing, building, and maintaining APIs or system integrations.
• Confident working with networking fundamentals including TCP/IP, VPNs, firewalls, routing, and switching.
• Experience working in operational or service-critical environments with uptime responsibility.
• Degree in Network Engineering, Computer Science, IT, Electrical Engineering, or related discipline - or equivalent practical experience.
• ITIL Foundation or service management awareness is beneficial.
• Experience collaborating with field engineering teams and external partners.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Valid UK Driving Licence
• Flexibility in working hours and approach, an attitude to see a task through
• Experience working directly with OEMs or hardware manufacturers.
• Experience managing firmware, configuration, or interoperability across multiple OEM vendors.
• Experience with CPMS platforms, OCPP, OCPI, or similar protocols.
• Experience within EV charging, energy, utilities, or smart infrastructure sectors.
• Experience with automation, scripting, or platform optimisation.