Associate Product Owner

Join the team driving the vision for clients rapidly growing mobile customer channel. This role will leverage the latest technologies to increase revenue, solve customer pain points, and create an industry-leading digital experience.

The Associate Platform Product Owner will help differentiate clients through its mobile products and enhance the company’s offerings across mobile channels. The ideal candidate will be comfortable exploring technical topics, producing thoughtful analysis, and driving work toward objective-based outcomes.

This position will define and deliver the foundation of clients mobile applications, bridging the gap between business, product, and IT teams.

Strategic Responsibilities

• Collaborate closely with IT, UX, and Analytics teams to understand customer behavior and create exceptional customer experiences.
• Promote mobile tools and features that help other products achieve their goals while ensuring alignment with the overall mobile vision.
• Keep stakeholders informed of outcomes, insights, progress, and changes as teams work toward established objectives.
• Conduct competitive benchmarking to research new technologies, identify gaps, and uncover opportunities to improve the customer experience.

Tactical Responsibilities

• Support the development and implementation of new mobile features and tools.
• Participate in Agile ceremonies, including backlog grooming, iteration planning, and daily stand-ups.
• Translate business objectives into technical specifications by creating clearly written, well-defined user stories.
• Manage the mobile platform backlog and prioritize the highest-impact work based on defined objectives and key results.
• Collaborate with third-party software vendors to build mobile tools and offerings.
• Operate within a DevOps model by helping troubleshoot technical issues and prioritizing defect fixes, minor enhancements, and larger feature initiatives.
• Partner with IT architects and technical leads to develop solutions that quickly deliver customer value while reducing ongoing operational costs.
• Lead software demonstrations to update stakeholders and team members on new features and functionality.
• Partner with other business units to write and accept user stories, ensuring all technical and business requirements are met.
• Identify key metrics and continuously measure, test, and improve product outcomes.

• Bachelor’s degree in computer science, a related field, or equivalent experience and training.
• Understanding of mobile application technology frameworks and the differences between Android and iOS platforms.
• Understanding of how Client/airline systems interact, including Sabre, ITA, and eTDS.
• At least three years of relevant professional experience, preferably within e-commerce.
• Product ownership experience
• Strong analytical background
• Ability to communicate effectively in technical language

Preferred Qualifications

• Master’s degree in a related field.
• Experience selecting and implementing third-party software development kits to enhance mobile application tools and offerings.
• Experience using Agile and other software development lifecycle methodologies to develop and deliver software.
• Experience working within an outcome-focused product model to continuously improve the customer experience.
• Mobile, travel, or airline industry experience., * Knowledge of current mobile technologies and how they can be used to increase customer engagement.
• Proven track record of delivering products that generate substantial value.
• Strong intellectual curiosity and comfort working with ambiguity.
• Excellent organization, multitasking, and prioritization skills with minimal direction.
• Strong communication skills, including providing transparency, setting expectations, and reporting results.
• Strong interpersonal skills with the ability to build trust and encourage collaboration across product teams.