Solutions Engineer

We’re hiring our first Solutions Engineer on the pre-sales side. You’ll own pre-sales solutioning for prospective Starbridge customers, working hand in hand with our growing Account Executive team. You’ll work shoulder-to-shoulder with Account Executives on our highest-leverage deals, lead the technical portions of customer demos, and serve as the bridge between live trial feedback and our product roadmap., * Own trial environments end-to-end. Build custom Starbridge accounts for prospects - tuning accounts to each prospect’s actual buying signals and use cases. The trial is often the most important moment in the deal. You own that it lands.

• Lead the technical side of customer demos. Support our growing team of AEs on technical questions, including integrations with CRM, API support, and MCP access.
• Be the Voice of the Customer - Gather feedback, advocate for feature improvements, and work with the product team to enhance the customer experience.
• Make every AE sharper on the product. Own product enablement for new releases - translate what ships into how AEs demo it: what it does, why it matters, how to show it.
• Help shape this function as it grows. You’re an early hire on a team that didn’t exist three months ago. The systems, rituals, and rules of engagement are yours to define., * Shooting Star Speed - We move with extreme speed. We value momentum, decisiveness, and the ability to accelerate when it matters.
• Fun Is a Feature - Fun is a Feature means we intentionally design Starbridge to be an energizing place to do hard work. Joy, humor, and camaraderie make great teams faster, sharper, and more resilient.
• In the Arena - We believe the best ideas come from living close to the work, feeling the friction, hearing the nuance, and experiencing the details firsthand.

Do you have experience in Debugging?, * 3+ years in a pre-sales / solutions engineering / sales engineering role at a B2B SaaS company - or a closely adjacent background (implementation engineer, technical CSM, deployment lead) where you owned the technical side of customer wins.

• Comfort getting into a product. You can pick up any SaaS platform’s data model in a week and start configuring it like you’ve used it for a year. You enjoy this - debugging a misbehaving integration is a fun way to spend an afternoon.
• A consultative instinct. You ask questions before you build. You understand that the wrong build well-executed is still the wrong build. You’re allergic to demoing without context.
• Strong written and live communication. You can run a 45-minute call with a CIO, a director of procurement, and an end user - and have all three feel heard. You can also write a clean product feedback brief that engineering will actually read.
• AI-forward operator. You’d rather automate a workflow than do it twice. When a new model ships, you’re testing it against your workflows that week.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Unlimited paid time off, * The math. $25K+ ARR opportunities are ~24% of our 2026 pipeline by count but ~45% of pipeline by dollar value. A function focused exclusively at this threshold concentrates investment where the revenue is - without distracting AEs from the smaller-deal work they already run efficiently.
• The pattern. Every time we’ve won a strategic deal recently (Mark43, Imagine Learning, HMH), it’s because a technical owner and an AE ran the deal together. We need to make that the structure, not the heroic exception.

You’ll be measured on:

• Win rate on $25K+ ARR opportunities you’re attached to
• Trial-to-Validation conversion
• Time-to-first-meaningful-config on every trial you own
• Volume and quality of product feedback shipped to the roadmap
• AE feedback on the technical partnership, * Competitive salary + early-stage equity
• Comprehensive medical, dental, and vision insurance
• Company provided lunch in office everyday
• 75% coverage of Chelsea Piers Fitness membership
• Unlimited PTO
• Regular offsites (NYC + global locations)

Compensation Range: $180K - $240K