Technical Support Engineer, FT, Days

Provides advanced technical support for IT systems and ensures the smooth operation of technology infrastructure., * All team members are expected to be knowledgeable and compliant with Prisma Health’s purpose: Inspire health. Serve with compassion. Be the difference.

• Installs and configures Information Technology Services (ITS) hardware solutions and software applications for the enterprise utilizing approved deployment tools and methods
• Troubleshoots and resolves complex challenges related to ITS hardware and software.
• Clinical and Business Systems Analyst for applications issue resolution as required including during emergency situations
• Performs hardware and software updates to ITS solutions including mobile devices.
• Creates and maintains standards documentation related to hardware and software solutions including mobile devices.
• Provides training and support to end-users on the use of IT systems and software
• Conducts regular audits of IT equipment and ensure compliance with company policies
• Utilizes active directory to support the enterprise needs
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

• Education - Associate degree in ITS related field of study.
• Experience - Two (2) years related work experience.

In Lieu Of

• Equivalent work/education experience may be considered in lieu of the education and experience requirements noted above.

Required Certifications, Registrations, Licenses

• Certification in CompTIA A+, Network+, or similar IT certifications preferred.
• Valid Driver’s License and an acceptable motor vehicle record as defined by the Acceptable Motor Vehicle Record (MVR) chart.

Knowledge, Skills and Abilities

• Ability to prioritize
• Ability to manage multiple assignments and tasks
• Ability to adapt to new technologies and processes
• Understanding of networking, hardware, and software troubleshooting

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.