IT Operations Manager

Join our dynamic, globally connected Finance IT team for our SHAPE+ transformation program and help shape the future of financial systems and processes at DHL. We are driven, curious and highly delivery oriented, operating in a highly visible, dynamic project environment. Your tasks as IT Operations Manager

• Functional Management

• Foster collaboration across departments and disciplines to ensure seamless service delivery
• Indirectly, jointly manage and enable the IT operations team (~ 10-15employees) at internal & external IT Supplier via local disciplinary management
• Support development of a future orientated IT Target Operating Model

• Stakeholder & Vendor Coordination

• Collaborate with internal stakeholders (business units & internal IT Service Partner) and external service providers (SAP & other XaaS providers/ system suppliers) to ensure operational efficiency.
• Maintain strong relationships on operational level to stakeholders ascertain stable delivery (platform stability & application support)

• Escalation & Incident Management

• Act as the primary escalation point for critical operational issues
• Drive resolution in a solution-oriented manner, ensuring minimal business disruption
• Constantly look for continuous improvements to grow the capabilities according to the Shape+ project roadmap (growth path)

• Governance & Performance Monitoring

• Oversee day-to-day operations of (SAP Cloud) platforms
• Design and monitor KPIs, SLAs, and operational metrics to ensure internal and external service excellence incl. Incident and Release Management
• Create reporting for Shape+ Management and Finance Divisions
• Support to stay up to date regarding IT security standards, data protection regulations (e.g., GDPR)

• Change & Risk Management (ChaRM)

• Support operational review of transports in ChaRM process
• Support strategic projects (i.e. SolMan replacement) with operational expertise and leadership.

• Degree in Computer Science, Information Technology, or a related field.
• ITIL Certification preferred; additional leadership or project management certifications are a plus / Agile/DevOps experience is a plus

• Professional Experience

• Minimum of 6 years of professional experience in IT operations or related fields.
• Leadership experience (min. 3 years) in managing IT operations, (interdisciplinary) teams and driving operational excellence is highly desirable.
• Significant consulting experience is highly valued

• Leadership & Communication Skills

• Strong personality with the ability to guide, motivate, and develop teams.
• Excellent communication and stakeholder management skills across all levels.
• Good German language skills are required. In addition, a minimum of five years of professional work experience in Germany is considered a strong asset.
• Very good Englisch language skills are required

• Problem-Solving & Decision-Making

• Solution-oriented mindset with a structured approach to complex challenges leveraging various hands-on/ practical troubleshooting techniques
• Strong analytical skills for monitoring performance and efficiency (GSN, SAP Cloud)

• Technical & Strategic Understanding

• Solid understanding of IT infrastructure, service management (tools), and operational processes
• Ability to balance strategic thinking with hands-on operational execution
• Proficient in managing SAP S/4HANA (Cloud) platform operations and system administration (SAP for Me) is a plus

• Mindset

• Ambition to take on a high-impact role that offers significant growth opportunities and serves as a strong foundation for future career development.
• Drive impactful initiatives and create lasting value by helping to establish and shape organizational structures, operating models, and ways of working.
• Leave a meaningful footprint by defining, developing, and driving strategic topics from concept to implementation, turning ideas into sustainable solutions and tangible business outcomes.
• Take ownership and proactively lead initiatives, ensuring focus, momentum, and successful execution while building something new and lasting for the organization.

DHL Group team is the leading mail and logistics service provider for the world. We are one of the planet’s largest employers operating in over 220 countries and territories. Join our team and discover how an international network that’s focused on service, quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team, too. If you would like to get to know the world from our perspective, then come and join us. You are the key to our success!, * Global Exposure: Working for DHL offers the opportunity to be part of a leading global logistics company, providing exposure to international markets and diverse cultures.

• Career Development: DHL invests in employee growth through training programs, mentorship, and opportunities for advancement, enabling employees to enhance their skills and progress in their careers.
• Innovative Environment: Employees have the chance to work with cutting-edge technology and innovative solutions in logistics and supply chain management, fostering creativity and problem-solving.
• Diversity and Inclusion: DHL promotes a diverse and inclusive workplace, valuing different perspectives and backgrounds, which enhances collaboration and innovation.
• Sustainability Initiatives: Employees can take pride in working for a company committed to sustainability and reducing its environmental impact, contributing to meaningful projects that align with global sustainability goals.
• Development: Excellent ramp-up opportunity for accelerated career growth, serving as a strong stepping stone for future leadership or expert roles within the next 2-3 years.