2nd Line Support Engineer

• Manage multiple tickets and projects
• Assist with technical support requests within the team
• Keep IT documentation up to date
• Meet and exceed SLAs
• Ensure clear communication with customers and staff
• Work closely with our senior management team and provide direct reporting
• Carry out onsite work where required
• Work office-based with occasional overtime

Technologies:

• Active Directory
• Cloud
• Support
• Network
• Office 365
• Windows
• Azure
• Firewall

More:

We are a leading IT managed service provider offering a proactive and customer-focused 2nd Line Support Engineer opportunity in the Hove area. This is an office-based role with some onsite work where required, and occasional overtime may be offered. We provide access to pool vehicles for work-related activities, a modern air-conditioned office by the seafront near the Lady Bee Marina, convenient transport links, a friendly working environment with regular social events, high-spec workstations, training, free drinks and snacks, a breakout area with pool, table tennis and air hockey, and holiday entitlement that increases with length of service.

• Ability to work independently and as part of a team
• Exceptional customer service skills and engagement
• 1st line service desk experience
• Experience working with Microsoft technologies, including Active Directory, Windows Server, DNS, DHCP and NPS
• Experience working with network technologies, including firewalls, switches, routers and Wi-Fi
• Experience with cloud solutions, including Microsoft Office 365 and Azure