Sales Data Manager

We are looking for a Sales Data Manager to establish and lead our Sales Data Domain. This is a strategic, cross-functional role where you will oversee the lifecycle of sales-related data, ensuring it is trusted, governed, high quality and fit for business use.

Working closely with colleagues across Data, Sales, Commercial and CRM, you will help define our vision for sales data and identify opportunities to improve its quality, accessibility and value across Softcat.

Success. The Softcat Way. Softcat is one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. Our core values are Passion, Intelligence, Fun, Responsible and Community, and we help our customers use technology to succeed by putting our employees first.

• Establishing and maintaining the Sales Data Domain, including its scope, key data assets, business rules and governance processes
• Working with the Data Management Lead and wider data leadership team to create a clear sales data roadmap aligned with business goals
• Identifying opportunities to improve sales data through initiatives including CRM transformation, Customer 360, Master Data Management and trusted reporting
• Creating and maintaining standards, policies and procedures for the ownership, handling and use of sales data
• Defining and monitoring data quality measures and driving activity to resolve underlying data issues
• Implementing controls that improve the completeness, accuracy, consistency and timeliness of sales data
• Supporting compliance with data governance, security and data protection requirements

• Collaborating with Data Visualisation, Business Intelligence and Data Engineering teams to improve data availability and usability [Sales Data…nager - JD

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• Building strong relationships with Sales Leadership, Commercial teams, CRM stakeholders and other Data Domain Managers
• Acting as the main point of contact for sales data queries, issues and change requests
• Representing the Sales Data Domain within governance forums and working groups
• Partnering with Sales Operations, Commercial and CRM teams to understand business processes and data requirements within Customer Central, Microsoft Dynamics 365 and related platforms
• Assessing how organisational, process and system changes could affect sales data

• Experience working with data in an operational, administrative, analytical or reporting environment
• Experience in data management and data quality
• Strong Microsoft Excel skills
• Knowledge of CRM data, ideally within Microsoft Dynamics 365 or a similar platform
• Excellent analytical and problem-solving skills
• Strong attention to detail and a focus on maintaining accurate, complete and trusted data
• Experience managing data-focused products, platforms, processes or datasets
• Excellent organisation and time-management skills, with the ability to balance multiple priorities
• The ability to translate business requirements into practical data management solutions
• Confidence communicating technical concepts to non-technical stakeholders

• Strong project management, influencing and cross-functional collaboration skills

• An understanding of metadata, data lineage and business data definitions
• Knowledge of SQL
• Experience with Microsoft Purview, Profisee, Power BI or similar data management and reporting tools
• Knowledge of Softcat’s sales, customer or commercial landscape, or experience within a similar organisation

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don’t hesitate to apply - we would love to hear from you!

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.