Third Line Analyst

• We provide solutions and workarounds for incidents and problems.
• We work to SLAs and deadlines.
• We review services and application delivery.
• We prioritise and manage several tasks at once.
• We establish strong working relationships with wider teams and customers.
• We keep up to date with advancements in technology.
• We work with a variety of customers to gain a detailed understanding of their requirements.
• We design, develop, and deploy technologies on Windows platforms.
• We provide remote on-call out-of-hours support.

Technologies:

• Active Directory
• Citrix
• Support
• LDAP
• PowerShell
• VMware
• Windows

• We require either current DV clearance, or SC clearance with eligibility to undertake DV clearance.
• We require experience in a third-line capacity within Managed Services, providing specialised support across Windows Server platforms.
• We require excellent troubleshooting skills and the ability to make key technical decisions independently.
• We require excellent communication skills.
• We require strong prioritisation and task management skills.
• We require experience with Active Directory, including GPOs, forests, domains, domain controller roles, DNS, permission models, delegation, trust relationships, LDAP, and Kerberos.
• We require experience with VMware/VxRail.
• We require experience with DHCP.
• We require experience with Exchange 2019/SE.
• We require experience with Microsoft Windows Server 2016, 2019, 2022, and 2025, including Server Core.
• We require experience with Skype for Business 2019/SE.
• We require experience with Windows 10.
• We require experience with core Windows infrastructure components, including DHCP and Windows failover clustering.
• We require experience designing, developing, and deploying technologies on Windows platforms.
• We require experience with PKI and certificate management.
• We require experience with Quest Tools, including Active Roles, Change Auditor, and Recovery Manager.
• We require experience with anti-virus technologies, including McAfee ePO, ENS, VSE, HIPS, and DLP.
• We require scripting experience, including PowerShell and VB.
• Desirable experience includes Citrix technologies, virtualization technologies, messaging technologies, Ivanti Device Control, SecureEnvoy 2FA, Nexthink, and Trelix ePO.

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. Our onsite team is based in Derby, supporting a highly secure, enterprise-scale customer environment. We help our customers source, transform, and manage their technology infrastructure to deliver digital transformation. We are a responsible business focused on winning together for our people and our planet. With over 21,000 people across 22 countries, we are proud of our inclusive culture where everyone can thrive, feel valued, and belong. We offer a fair, barrier-free recruitment experience and, as a Disability Confident Committed employer, we provide a guaranteed interview scheme for candidates who opt in and meet the minimum criteria, along with support for reasonable adjustments.