IT Support Technician III

The IT Specialist provides comprehensive technical support and technology services for the department, serving as a primary resource for help desk operations, classroom technology, and audiovisual systems. This position independently diagnoses and resolves technical issues, supports faculty, staff, students, and departmental users, and ensures reliable technology operations across instructional and administrative environments. Due to the natural flux of UGA’s staff, faculty, and students, the applicant must be self-motivated and proactive in identifying and solving issues related to the spaces used by the people we support. The role leads classroom and A/V technology management, coordinates technology projects and equipment lifecycle planning, develops recommendations for technology solutions and standards, and provides guidance and training to support effective service delivery and a high level of customer support., Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website., * Hardware and Software Support Advise on the purchase, configuration, maintenance, and support of Warnell workstations, printers, and related software. Support includes troubleshooting, basic hardware repair, and coordinating with manufacturers to initiate warranty requests. Percentage of time 35 Duties/Responsibilities Oversee Classroom and Lab Technology Education Conduct independent periodic trainings for faculty and staff on classroom and lab technology. Monitor classrooms and computer labs; maintain classroom technology, including computers and audiovisual systems; and provide timely support to instructors and students. Conduct periodic training for faculty and staff on classroom and lab technology. Percentage of time 35 Duties/Responsibilities Create and maintain knowledge base documentation and instructional materials Document current IT procedures and create, update, and maintain instructional materials for classroom equipment, checkout technology, and departmental hardware and software. Percentage of time 15, Create and maintain a record keeping system in order to track inventory and keep up with all of Warnell’s IT equipment location. This includes all Warnell inventoried items that could be checked out by Warnell Faculty and Staff. This should be accurate and up to date at all times. Percentage of time 10 Duties/Responsibilities Facilitate innovation and development Stay current on instructional technology, UGA policies and procedures, and modern teaching methods. Advise and collaborate on equipping Warnell classrooms with current technologies. Perform other related duties as assigned. Percentage of time 5, 1. * Do you have a valid Driver’s license?

• YES
• NO

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. Unofficial Transcripts
4. List of References with Contact Information

Optional Documents

1. Unofficial Letters of Recommendation

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

High school diploma or equivalent and 5 years of related experience Preferred Qualifications 5yr. pc and mac troubleshooting Microsoft desktop certifications ITIL certifications Learning Management Systems Certifications (experience Brightspace) Comp TIA A+ Apple Certified Mac Tech (ACMT) A/v certifications (AVIXA, Extron), * Demonstrates technical knowledge and proficiency in information technology support acquired through education, training, certifications, and/or relevant professional experience.

• Strong interpersonal and customer service skills with the ability to communicate effectively and provide responsive support in fast-paced, time-sensitive environments.
• Proven ability to diagnose, troubleshoot, and resolve issues involving computer hardware, software, network connectivity, and related technology systems.
• Intermediate to advanced knowledge of Windows and Apple operating systems, computer hardware, software applications, and audiovisual technologies, including presentation, conferencing, and control systems.
• Demonstrates the ability to learn quickly.

Physical Demands

• Work in a standard office environment.
• Sit and work at a computer workstation for extended periods of time.
• standard work hours add 8AM to 5PM M-F

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.