POS Support Specialist - Remote/2nd Shift

Expert Technical Solutions has an outstanding opportunity for a POS Support Specialist with a fast-growing company in Marietta, GA. This is a fully remote, Direct Hire opportunity offering competitive salary, excellent benefits, and growth opportunities! Must be willing to work at least one weekend day and a 12:00 PM to 9:00 PM Eastern shift. The POS Support Specialist will be responsible for remote maintenance, repair, and troubleshooting of point-of-sale and payment systems. This role will provide exceptional customer service and support to clients, ensuring their systems are running smoothly and efficiently and encouraging client retention., * Take full ownership of remote troubleshooting, maintenance, and repair of POS and payment systems.

• Use ConnectWise Manage and ConnectWise Control RMM to log, track, and resolve issues.
• Ensure customers receive timely and accurate support to minimize downtime.
• Maintain high customer satisfaction by resolving tickets efficiently within SLA timelines.
• Work with internal staff to be POC for support team escalations and training needs
• Deliver high-touch support with proactive communication, white-glove issue resolution, and follow-through.

• Skills in maintenance, repair, troubleshooting, and remote service for electronic or computer systems.
• Experience in restaurants or related industry
• Experience in providing excellent customer service
• Excellent communication and interpersonal skills both verbal and written
• General understanding of computer networks, inclusive of devices, installation, and setup