IT Administrator

We are seeking a versatile and highly technical Part-Time IT Administrator to serve as the technological backbone of Kotter. This role oversees the tactical management of our internal IT operations, serving as the primary point of contact for internal technology operations and managing the relationship with our external IT Managed Service Provider (MSP).

You will serve as the bridge between our staff’s immediate needs and high-level technical support, managing the relationship with our external Managed Service Provider (MSP) and handle day-to-day tactical IT needs, including “boots on the ground” management of physical equipment and hardware setups in our Cambridge HQ when needed.

This role is Remote-US Based with a strong preference for candidates in WA, MA, DC, NY, IL, TN, TX.

Key IT Responsibilities

• MSP Management: Act as the primary owner of the MSP relationship, triaging high-level issues to them and holding them accountable for SLAs and strategic deliverables.
• Tier 1 Support: Serve as the first line of defense for staff IT issues via Slack/Email (password resets, basic troubleshooting) before escalating complex tickets to the MSP
• On-Site Hardware Management: Physically provision, set up, and ship laptops (Mac) for new hires and handle asset recovery. Occasionally serve as “boots on the ground” in the Cambridge HQ to manage physical network equipment.
• Platform & Access Administration: Manage access permissions, user accounts, groups, shared drives, and security settings within Google Workspace as well as our core technology stack
• Compliance Tasks: Execute routine compliance checklists provided by the MSP (e.g., verifying user lists, checking backups), and setup relevant platforms (e.g., VPN).
• Systems Monitoring: Conduct weekly/monthly health checks of essential business automations and integrations (e.g. Zapier error logs, HubSpot integrations). Review GAT (General Audit Tool) reports monthly to identify and flag unusual data activity or dormant accounts.
• Evolving Systems + Platforms: Help support the identification, configuration, and adoption of new platforms and systems (in partnership with internal subject matter experts, vendors, and the external MSP).

Additional duties as assigned., The Current Stack You Will Work With:

• IT Core: Roughly 50 platforms including Google Workspace, Microsoft365, Zoom, Slack, LastPass, Asana, Wordpress, Canva, Expensify, Resource Management (Smartsheet), Miro, Qwilr, Adobe Creative Cloud, Greenhouse, Backblaze, etc.
• LMS: Thought Industries (Certified Admin required)
• Authoring: Articulate Rise
• CRM/Marketing: HubSpot
• Automation: Zapier
• Forms/Data: Jotform
• Digital Badging: Credly
• Payments: Stripe

Kotter is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities in all aspects of employment.

• Bachelor’s Degree in IT, CS, Systems Administration or similar concentration or equivalent practical experience required.
• 3-5 Years working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems
• Must have experience managing Google Workspace administration
• Must be familiar with IT security systems, procedures, and policies
• Preferred experience working within a Training Services, Consulting, or Professional Services business model (e.g. selling training as a product).
• Proven experience with LastPass, and physical hardware logistics (Mac imaging and inventory) preferred.
• Experience being the primary IT administrator of a growing company preferred.
• Ability to manage external vendors (MSP) and interpret SLAs to ensure accountability while managing escalations as necessary
• Kotter does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S. without the need for sponsorship, now or anytime in the future.

Success Factors

• Exceptional troubleshooting skills with a “find a way” attitude toward technical constraints.
• Meticulous approach to configuration and data integrity, with an ability to understand how individual changes impact the broader ecosystem.
• Strong project management and prioritization skills to effectively handle multiple initiatives and deadlines in a fast-paced environment.
• Excellent communication across technical and non-technical teams, acting as a translator between engineering requirements and business goals.
• Must possess a high level of professionalism and interpersonal skills so as to be able to work well with employees at all levels within the organization and maintain all information in the strictest of confidence., * The ability to communicate effectively in person, over video, and via digital platforms.
• The ability to operate standard office equipment (computer, phone, video conferencing tools).
• Infrequent travel (up to 10%) for on-site maintenance or troubleshooting, attendance of internal workshops, and events, which may involve extended periods of sitting, standing, or presenting.
• Ability to maneuver around an office environment and walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.
• Comfortable lifting heavy objects up to 25 lbs