Professional Services Consultant

Wrike, Inc

Prague, NE, United States

19 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Working hours

Regular working hours

Languages

German

Job source

www.thejobnetwork.com

Tech stack

Agile Methodology Software as a Service Salesforce.Com Wrike

Job description

We are seeking a talented Senior Professional Services Consultant to join our Professional Services team. In this role, you will have the opportunity to work with some of the best consulting minds, who bring varied industry experience and work management prowess. As a Professional Services Consultant, you will play a leading role in shaping our customer's initial experience and paving the way for their long-term success.

Your Impact:

Leading individual customer engagements, and participating in or leading larger global customer rollouts.
Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike's professional services offerings.
Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.
Managing successful completion of customer engagements while achieving critical success metrics.
Advocating for the customer and assisting in the prioritization of new product features
Collaborating with Wrike's Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
Represent the DACH region with cultural and language fluency (German native speaker required).
Mentoring junior members of the Wrike team.

Requirements

Critical thinker, generally curious - a true problem solver

Passionate about learning and improving every day, and motivated to excel

Open to feedback; coachable

Strong team player; tendency to put others first

Self-starter with strong ownership skills, willing to go above and beyond the job description

Creative and innovative

, <li>3+ years in consulting and customer facing roles.</li>

Experience in project management and former certifications as (Agile, PMI, Lean, etc.) is a plus.

Ability to quickly understand customer's complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike

Extensive understanding of and ability to apply change management principles

Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO

Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.

Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.

Excellent verbal, presentation and written communication skills

Effective communication across all levels of an organization, particularly executive stakeholders

Ability to manage difficult audiences and complex client relationships with finesse and poise.

Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.

Firm sense of accountability and ownership of work

Deep understanding of the DACH market and fluency in German.

Superior personal organization and time management skills

Customer-centric, energetic person with extensive consulting skill set

Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.

, <li>Relevant university degree </li>

Experience working in a SaaS environment

Ability to position Wrike into an existing integrated ecosystem

Benefits & conditions

As part of our Professional services team, you will play a key role in sustaining our core values which make working at Wrike fun, challenging, and a place for career-defining work: Fail Gloriously | No Egos | One Wrike | Embrace Change Fearlessly | Best Ideas Win.

What's Next?

Interview with a Recruiter
Technical interview
Cultural interview

Benefits & Perks:

5 Weeks of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days and 2 weeks fully paid w/ medical certificate, additional)
4 weeks paid at 80% salary rate
Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Meal Vouchers (CZK 220 per working day)
Annual Prague Travel Card (Lítačka)
Hybrid Working Model
Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus

Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist

#LI-AS1

Who Is Wrike and Our Culture

We're a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs - Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States - offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs - particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) - are generally expected to collaborate in person around 2-3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

Smart: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.

Dedicated: We get up every day focused on helping our customers win. We're committed to helping our teammates win, too!

Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

Creative

We strive to succeed through continuous innovation. It's our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

About the company

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.