Solutions Engineer

Remote Hiring Remotely in United States Mid level Remote Hiring Remotely in United States Mid level The Solutions Engineer will create and deliver personalized demos and proof-of-concepts for an AI platform serving higher education. Responsibilities include partnering with Account Executives, translating technical capabilities into compelling narratives, configuring AI agents and workflows, tracking POC success metrics, and ensuring data security, FERPA compliance, and accessibility. The role also develops reusable demo assets and promotes internal AI fluency while collaborating with Sales, Product, and Customer Success. The summary above was generated by AI, Element451 is looking for a Solutions Engineer who thrives at the intersection of technology, storytelling, and creativity. This role is ideal for someone who loves to build, test, and perform - someone who can turn a complex AI platform into a story that connects emotionally and intellectually with higher-ed leaders. You will design and deliver demos and proof-of-concepts that show how Element451’s AI agents, automations, and personalization tools change the student experience, working closely with Sales, Product, and Customer Success. What you will do

• Build and deliver personalized, story-driven demos aligned to each prospect’s goals and institutional challenges
• Partner with Account Executives to shape demo strategy that highlights value, differentiation, and real-world outcomes
• Translate complex technical capability into clear narratives for non-technical stakeholders
• Serve as the face of Element451 in presentations, bringing energy and creativity to every engagement
• Scope, configure, and deliver hands-on, time-boxed POCs, including building and training AI agents, prompt workflows, and knowledge bases
• Define and track POC success metrics such as conversion rate, cycle time, and engagement
• Ensure data security, FERPA compliance, and accessibility standards throughout every engagement
• Create reusable demo assets and act as an internal champion for AI fluency, Own the enterprise pre-sales technical cycle, including discovery, demonstrations, solution architecture, proofs of concept, and implementation support. Partner with account executives, sales leadership, onboarding, and customer success to drive technical wins and adoption. Develop reusable demos, labs, scripts, battlecards, and playbooks while influencing product strategy and representing the company at customer events. The role requires strong enterprise IT operations knowledge, technical communication, and experience supporting B2B SaaS customers. Top Skills: DnsEndpoint Lifecycle ManagementEndpoint ProtectionFirewallsHighspotItsm PlatformsJavaScriptJIRALinuxmacOSPowershellRmmSalesforceVbscriptVpnWindows, NinjaOne

• 4 years in solutions engineering, pre-sales, or technical consulting (SaaS required, higher-ed tech preferred)
• Proven track record delivering demos or POCs that drive engagement and conversion
• Strong personality and people skills - this role is about connecting with people first, not technical depth for its own sake
• Advanced, hands-on fluency with AI tools, including Claude and Claude Cowork
• Solid understanding of CRM systems, APIs, data integration, and no-code/low-code tools
• Exceptional communication and presentation skills, able to simplify complexity and inspire confidence

Nice to haves

• Background in higher education, admissions, enrollment, or marketing
• Experience with platforms like HubSpot, Slate, or Salesforce
• Familiarity with automation and AI engagement platforms (ChatGPT, Zapier, Dialogflow)
• Direct experience at a competitor (Slate, Ellucian, EAB, Anthology, Salesforce Education Cloud)

Remote or Hybrid 9 Locations 140K-200K Annually Senior level 140K-200K Annually Senior level Information Technology * Productivity * Software * Infrastructure as a Service (IaaS) Own the enterprise pre-sales technical cycle for partners, MSPs, and customers, including discovery, demonstrations, architecture, proofs of concept, and implementation support. Build scalable technical assets, playbooks, labs, and processes while partnering with account executives, product, training, and customer success teams. Represent the company at customer engagements and industry events, support RFPs and RFIs, influence product direction, and help establish the enterprise solutions engineering function. Top Skills: DnsEndpoint Lifecycle ManagementEndpoint ProtectionFirewallsHighspotItsm PlatformsJavaScriptJIRALinuxmacOSPowershellRmmSalesforceVbscriptVpnWindows NinjaOne, Remote or Hybrid 5 Locations 140K-200K Annually Expert/Leader 140K-200K Annually Expert/Leader Information Technology * Productivity * Software * Infrastructure as a Service (IaaS) Own the enterprise pre-sales technical sales cycle, including discovery, demos, solution architecture, proofs of concept, and implementation support. Partner with Account Executives, Sales Leadership, Customer Success, Product, and onboarding teams to drive technical wins and adoption. Develop scalable technical assets, playbooks, lab environments, and sales processes while advising on RFPs, customer requirements, product gaps, and enterprise IT operations. Top Skills: DnsEndpoint Lifecycle ManagementEndpoint ProtectionFirewallsHighspotItsm PlatformsJavaScriptJIRALinuxmacOSPowershellRmmSalesforceVbscriptVpnWindows

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