Information Management Section Manager

The Information Management Bureau (IMB) is seeking a talented Information Technology Manager I (ITM I) to lead and support the modernization of the department’s data environments and contribute to activities across the system development life cycle (SDLC). We are looking for a self-motivated individual who enjoys learning, innovative problem-solving, and collaborating with others to help deliver high-quality data solutions that support critical statewide services. The ITM I for the Data Analytics & Visualization Section serves as the technical and managerial lead for a team of data analysts, data engineers, and other technical staff who support department-wide analytical needs. This position is responsible for managing the development of reports, analytic datasets, statistical models, dashboards, automated reporting pipelines, and technical documentation that enable data-driven decision-making across tax programs and operational units. The Information Management Section Manager provides direction on analytic methodologies, coding standards, data quality, and project management to ensure the delivery of accurate, timely, and actionable insights. Additionally, this position collaborates with internal customers to define analytic requirements, prioritize incoming requests, and align workload with strategic goals. The position supports development and maintenance of the department’s analytical infrastructure by contributing to software development projects, facilitating adoption of modern tools, and coordinating integration of analytic outputs into enterprise systems., Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians., FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce. Department Website: http://www.ftb.ca.gov, The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).

• Other - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement(s): Describe your leadership experience managing complex IT data projects from initiation through completion. In your response, include the following:

• Describe the project’s purpose, scope, and key stakeholders.
• Describe your role, responsibilities, and teams you led.
• Explain how you set milestones, tracked progress, and handled technical risks during a project.
• Explain how you allocated staff and technical resources to meet deadlines.
• Other - A cover letter is required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver’s license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate, * Experience leading data analysts, data engineers, and other technical staff who develop analytical products, data reports, and visualizations

• Experience leading design, development, and support for data reports, dashboards, and visualizations using modern data visualization technologies and best practices
• Experience leading testing, debugging, validation, and quality-control processes for reporting and analytic products to ensure accuracy, reliability, and reproducibility
• Experience collaborating with information technology teams to integrate analytic outputs into software applications, enterprise systems, or cloud platforms
• Experience prioritizing competing priorities, manage deadlines, and align staff resources with organizational objectives
• Experience communicating complex analytical concepts, methodologies, and findings to audiences with varying degrees of technical understanding
• Experience mentoring staff, providing constructive feedback, and supporting professional development in a technical or analytical environment
• Knowledge of Python, Structured Query Language, coding standards, peer review practices, and version control workflows
• Knowledge of data governance principles, including documentation standards, metadata management, and change-control processes
• Strong analytical thinking and problem-solving skills with the ability to identify trends, evaluate options, and recommend actionable solutions
• Ability to build and maintain productive relationships with program partners, stakeholders, and executive leadership
• Strong organizational skills and ability to manage multiple complex projects simultaneously while maintaining high quality standards
• Commitment to continuous improvement, including adoption of modern analytics tools, optimization of workflows, and advancement of team capabilities

About the Technology Services Division (TSD). The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB’s mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more about FTB. Learn more about other FTB technical roles at this FTB microsite. Need help understanding the hiring process or have questions about FTB? We’d love to talk to you! Before applying, read through these step-by-step instructions to apply, or contact us at IT.Recruit@ftb.ca.gov. Please include the job control (JC) number and the position title in the subject line.

• This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.

• Interviews will be conducted in person.

• This position is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change, Benefit information can be found on the CalHR website and the CalPERS website. In addition, Franchise Tax Board offers the following: o Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities, A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include: o Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed” fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678) o All of the required documents listed in the “Required Application Package Documents” section o The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account) o A signature, if submitting a paper application package Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.