Health Information Technology (H.I.T.) Application Specialist

Reports directly to the H.I.T. Director. Takes direction from the Chief Information Office, Vice President of Digital Strategy and others as appropriate.

• Works with Helio Health staff to support electronic health record (EHR)usage and ticket response.
• Collaborates with the Service/Program/Clinic Directors and Regional VP’s to ensure EHR needs are met

Responsibilities

• Understands workflow and assists users in leveraging the clinical informatics systems to support and inform high quality care.
• Develops a mastery of the organization’s H.I.T. systems in order to provide ongoing support for all Helio Health end users.
• Manages the H.I.T. help desk to resolve system and user issues, ensure timely assistance, and end user satisfaction.
• Uses metrics and data to continually improve the support and services provided by the H.I.T. team.
• Maintains working relationships with the application and systems vendors.
• Stays abreast of system upgrades, patches, and enhancements.
• Provides end user support for NYS Offices of Addiction Services and Supports (OASAS) and Office of Mental Health (OMH) forms.
• Contributes to the building and maintenance of internal and end-user documentation.
• Creates and updates forms within the EHR, including introductory level coding.
• Support digital adoption initiatives.
• Responsible to support an “On-Call” rotation to support the program outside of normal business hours.
• Performs other related duties as assigned.

• Associate’s degree required. Bachelor’s Degree preferred in Health Information Management, Information Technology, Business Administration, Data/Statistics, Clinical, Medical, or a related field.
• 3 years’ experience in a healthcare or clinical setting, and/or Health Information Technology
• Equivalent combination of training, education, and experience that would provide the required knowledge, skills, and abilities.
• Has an in-depth understanding and knowledge of privacy laws, workflows, policies and procedures, patient care/clinical business objectives, regulatory requirements and industry best practices for patient care/processes.
• Strong analytical and problem-solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment; self-motivated.
• Excellent interpersonal/customer service skills; ability to work well with end users.
• Strong communication skills and the ability to work both independently and as a member of a collaborative team environment.
• Excellent verbal and written communication skills; ability to communicate with senior management; demonstrated ability to communicate solutions and educate.
• Ability to lead change.
• Experience with SQL.
• Proficient knowledge of productivity applications (i.e. Office 365).
• Ability to visually troubleshoot software challenges.
• Ability to type greater than 50 wpm desired.

Pay Rate: $62,500 - $66,000 per year

In addition to Helio Health’s comprehensive benefits package, this position is eligible to receive a Sign-On Incentive up to $1,500!, Our Comprehensive Employee Benefits Package Includes:

• Overtime and Shift Differential Pay.
• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).