Tower Lead - Change Management, ServiceNow

Basic Requirements: * Minimum 8+ years ServiceNow Developer Experience. Total IT experience minimum 10 Years. * Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool * ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. * Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. * System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. * Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS * Excellent communication skills.

Preferred Skills: * Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. * Good experience handling development scope for Change module in Service Now * Web Services Integration (SOAP, REST, JSON, JDBC) * Experience implementing systems using the Agile/Scrum methodology. * Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks * Strong communication, Strong presentation and writing skills. * Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. * Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.