Computer User Support Specialist

The successful candidate will be responsible for providing a first-line role in help desk troubleshooting, response, and remediation. Possession of technical skills to work with end users

• Ability to resolve issues of moderate complexity
• Trouble ticket remediation and responding to physical troubleshooting of hardware components and equipment
• Responsible for accomplishing routine IT tasks at the discretion of your team lead.
• Providing customer support and ensuring customer satisfaction of resolution of any IT issues in a timely manner and proper documentation for compliance and continuity.

• Bachelor’s Degree
• OR, Associate Degree with two years’ experience
• OR, High School Degree and four years’ experience
• CompTIA A+ or similar cert with customer approval
• DoD Top Secret or DOE Q
• Candidates will be required to take a drug test prior to working onsite and agree to random drug testing throughout your tenure

Preferred Skills:

• Excellent customer support experience and soft skills to ensure end-user satisfaction
• Strong knowledge of the English language and experience performing technical troubleshooting
• Ability to lead small teams or projects through cross functional coordination/collaboration with other departments
• Assist key stakeholders in overall project execution and find solutions through creative problem solving
• Ability to demonstrate proven success with adaptability - willingness to evolve with technology while ensuring data accuracy standards

IMG offers a comprehensive benefits package, including:

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Retirement Plan with Generous Company Match
• Health Savings Account (HSA)
• Supplemental Benefits
• Paid Time Off and Paid Federal Holidays
• Professional Development and Training Assistance

Founded in 1987, IMG is a nationally recognized small business known for its commitment to excellence, integrity, and customer satisfaction. For more than 35 years, we have delivered high-quality Information Technology and professional services to federal customers, consistently exceeding expectations through innovative solutions and exceptional service.

At IMG, our success is driven by our people. We foster a collaborative environment where employees are empowered to grow professionally, contribute meaningfully, and make a lasting impact on the missions we support.

Why Join IMG?

Join a team that has built a reputation for excellence, integrity, and customer commitment. At IMG, you’ll have the opportunity to contribute to meaningful government missions while growing your career within a supportive and collaborative environment.